Double notifications on all cameras Arlo iOS version 4.19

[drdas]

Hello all. Starting a few days ago, with the most recent update to the Arlo app, I am now receiving double notifications on all Moen detect cameras on my system. This has not been an issue before. I’ve been sure that all hardware is up to speed, in terms of firmware updates, and no new app updates available. Anybody have any ideas? 

[ShayneS]

@jmg1955 

Is this occurring with Android or iOS and which app version?

Thanks 

[jmg1955]

In answer to your question, I'm on iOS 17.7. The version of the Arlo app is 5.04 (8465) Released Oct. 9, 2024 so it's the latest. Only happens with my Wired Essential Doorbell camera. I usually get, on average, four notifications, audio and video.

[ShayneS]

@jmg1955 

Can you remove and reinstall your app to test with the 5.0.5 version of the Arlo app? 

[drdas]

For what it is worth, I am on 5.0.5 and I’m still having the same issue with my four wireless cameras.

[ShayneS]

@drdas Perfect, thank you for that info.

[fly71]

Same problem here, I have 4 Arlo Ultra HD and also get double notifications. 

IOS 18.1, Arlo App 5.05 (8508). 

[rivajean]

Me too. Still getting double notifications. 

[RobinSFA]

I'm having this same issue with double notifications.  Where I notice it most is when I switch my alerts on my app.  For example when I switch from arm away activated to standby, I get two alerts.  

[rivajean]

I have mine set to only people. I get double notifications with each one. Started about a month ago 

[Rundig202444]

Same.

[Rundig202444]

Same

[ShayneS]

Does this symptom still occur with Arlo app version 5.0.2?

You can remove and reinstall the Arlo app if you do not see the update in the App store.

[thesleepdoctor]

This is continuing to occur for me on the most recent version of the app. It has been some time now (see my original post in this thread).

[rivajean]

Thanks. I did the update. I will let you know if there are any further issues. 

[Gbuhrke]

This has been the case for me for literal years and I’ve just been dealing with. I have a door bell and two, now sometimes more, notifications for the same event. It’s actually maddening and I don’t know why I’ve put up with it for so long. Please let me know if there’s a fix. I’ll give you whatever app, device, or phone info you need!

[ShayneS]

@Gbuhrke 

Which version of the Arlo app are you using

Also, What model device and OS are you using? 

[Gbuhrke]

Hi!!

App version 5.2.1 (8623)

iPhone 12 Pro Max

iOS version 17.6.1

[RobinSFA]

I have an apple phone and I just updated the Arlo app on my phone to the newest arlo version.  

[RobinSFA]

everything double alerts me.

[PJUT]

Consider yourself lucky.  I'm getting three notifications.

Arlo Pro 3, latest app, etc.

[PJUT]

I may have a possible fix.  I think these are the steps I followed:

In iOs Settings > Notifications > Arlo Secure

I turned off the Banners and then closed and restarted the Arlo Secure app.

Next I turned off Allow Notifications, closed the Arlo Secure app, turned on Allow Notifications, and restarted the Arlo Secure app.  I now only receive one notification per activity.

Maybe only one step fixed things, but those are the steps I think I followed.

[drdas]

I had my doubts but I did try this. No luck. Still double notifications. 

[rivajean]

I thought it was better. But I just got a double. I had 2 pop up notifications but when I clicked on it there was only one. My suspicion is that one was for  person which was right and one for motion. I have to say it is better but still happening. 

[rivajean]

I'll give it a try. Thanks. 

[RobinSFA]

I even get double notifications when I change my camera status.  I have mine set up for away, or home and when I switch it back and forth it alerts twice.  It's so frustrating.