Arlo|Smart Home Security|Wireless HD Security Cameras

Reply
Discussion stats
drdas
Star
Star

Hello all. Starting a few days ago, with the most recent update to the Arlo app, I am now receiving double notifications on all Moen detect cameras on my system. This has not been an issue before. I’ve been sure that all hardware is up to speed, in terms of firmware updates, and no new app updates available. Anybody have any ideas? 

58 REPLIES 58
ShayneS
Arlo Moderator
Arlo Moderator

@jmg1955 

 

Is this occurring with Android or iOS and which app version?

 

Thanks 

jmg1955
Aspirant
Aspirant
In answer to your question, I'm on iOS 17.7. The version of the Arlo app is 5.04 (8465) Released Oct. 9, 2024 so it's the latest. Only happens with my Wired Essential Doorbell camera. I usually get, on average, four notifications, audio and video.
ShayneS
Arlo Moderator
Arlo Moderator

@jmg1955 

 

Can you remove and reinstall your app to test with the 5.0.5 version of the Arlo app? 

drdas
Star
Star
For what it is worth, I am on 5.0.5 and I’m still having the same issue with my four wireless cameras.
ShayneS
Arlo Moderator
Arlo Moderator

@drdas Perfect, thank you for that info.

fly71
Guide
Guide

Same problem here, I have 4 Arlo Ultra HD and also get double notifications. 

IOS 18.1, Arlo App 5.05 (8508). 

rivajean
Apprentice
Apprentice

Me too. Still getting double notifications. 

RobinSFA
Guide
Guide

I'm having this same issue with double notifications.  Where I notice it most is when I switch my alerts on my app.  For example when I switch from arm away activated to standby, I get two alerts.  

 

rivajean
Apprentice
Apprentice

I have mine set to only people. I get double notifications with each one. Started about a month ago 

Rundig202444
Initiate
Initiate

Same.

Rundig202444
Initiate
Initiate

Same

ShayneS
Arlo Moderator
Arlo Moderator

Does this symptom still occur with Arlo app version 5.0.2?

 

You can remove and reinstall the Arlo app if you do not see the update in the App store.

thesleepdoctor
Guide
Guide

This is continuing to occur for me on the most recent version of the app. It has been some time now (see my original post in this thread).

rivajean
Apprentice
Apprentice

Thanks. I did the update. I will let you know if there are any further issues. 

Gbuhrke
Tutor
Tutor

This has been the case for me for literal years and I’ve just been dealing with. I have a door bell and two, now sometimes more, notifications for the same event. It’s actually maddening and I don’t know why I’ve put up with it for so long. Please let me know if there’s a fix. I’ll give you whatever app, device, or phone info you need!

ShayneS
Arlo Moderator
Arlo Moderator

@Gbuhrke 

 

Which version of the Arlo app are you using

 

Also, What model device and OS are you using? 

Gbuhrke
Tutor
Tutor

Hi!!

 

App version 5.2.1 (8623)

iPhone 12 Pro Max

iOS version 17.6.1

RobinSFA
Guide
Guide

I have an apple phone and I just updated the Arlo app on my phone to the newest arlo version.  

 

RobinSFA
Guide
Guide

everything double alerts me.

PJUT
Tutor
Tutor

Consider yourself lucky.  I'm getting three notifications.

Arlo Pro 3, latest app, etc.

PJUT
Tutor
Tutor

I may have a possible fix.  I think these are the steps I followed:

In iOs Settings > Notifications > Arlo Secure

I turned off the Banners and then closed and restarted the Arlo Secure app.

Next I turned off Allow Notifications, closed the Arlo Secure app, turned on Allow Notifications, and restarted the Arlo Secure app.  I now only receive one notification per activity.

Maybe only one step fixed things, but those are the steps I think I followed.

drdas
Star
Star

I had my doubts but I did try this. No luck. Still double notifications. 

rivajean
Apprentice
Apprentice

I thought it was better. But I just got a double. I had 2 pop up notifications but when I clicked on it there was only one. My suspicion is that one was for  person which was right and one for motion. I have to say it is better but still happening. 

rivajean
Apprentice
Apprentice

I'll give it a try. Thanks. 

RobinSFA
Guide
Guide

I even get double notifications when I change my camera status.  I have mine set up for away, or home and when I switch it back and forth it alerts twice.  It's so frustrating.  

Discussion stats