Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Tutor

"Not Responding" message from Google Assistant; unable to stream through Google Assistant

I'm trying to link my Google Home Assistant devices (Chromecast and Google Home Hub) to my 3 Arlo cameras. I was able to link my Arlo Account in the Google Home app, and the camera names show, but when you attempt to open a camera it says "Not Responding".
I've tried unlinking and relinking my Arlo Account multiple times and it still will not work.
Why won't this work?

Model: VMC3030 | Arlo Wire-Free Camera
Message 1 of 255
Arlo Moderator

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assistant

Hey @JRD761,

 

Have you tried to reboot your Google Home Hub and see if that resolves the issue? You can view here on how to reboot your Google Home Hub: Reboot Google Home

Message 2 of 255
Initiate

Re: "Not Responding" message from Google Assistant; unable to stream through Google Assistant

My cameras will not stream either, original Arlo. I read on the site that the original Arlo is not support with Google Assistant?

Message 3 of 255
Arlo Moderator

Re: Not Responding" message from Google Assistant; unable to stream through Google Assistant

Hey @48thRonin,

 

If you are trying to stream with your original Arlo Wire-Free camera, then it is currently not supported with Google Assistant. You can read it here: How do I view an Arlo camera with the Google Assistant?

Message 4 of 255
Tutor

Re: Not Responding" message from Google Assistant; unable to stream through Google Assistant

Having same issue with Arlo pro 2 cameras
Message 5 of 255
Initiate

Failed to load stream with Google Home

i have linked my ARLO cameras to google home but i keep getting the message "failed to load stream"??  Anyone else getting this error?

 

Message 6 of 255
Aspirant

Cannot link Arlo Pro with Google Home and/or assistant

I have not been able to link my Arlo pro 2 cameras to my Google Home app (either via the goolge home or google assistant app) since purchasing about a month ago. I have tried linking via IOS, android, through tablets and uninstalling, clearing caches, you name it.

The linking goes though the motions of connecting.  I put in my Arlo details and then a white screen comes up and states that the accounts are linked, however it then tells me there is an error and the device is not in my google home screen.  Google support are not able to help it appears. I have attached the log below.  Is anyone ablento see where the issue may be?

 

 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 7 of 255
Apprentice

Re: Able to view livestream on Google new smart displays (Google Home Hub or Lenovo Smart Display)?

I can't stream Arlo pro to Lenovo 10 inch smart screen. Says "device is unable to stream right now", but the cameras stream fine on the phone through the Arlo app.
Message 8 of 255
Highlighted
Initiate

Re: Failed to load stream with Google Home

I'm getting the same, the Arlo cameras are linked and showing up in Google home but whn I try to view the stream in Google Home, I get "Failed to load stream" 

Message 9 of 255
Guide

Re: Failed to load stream with Google Home

Damnit yes I’m getting this same problem. So mine is weird, I originally set it up with 3 cameras. Those 3 cameras work every time. I added 3 cameras to my Arlo and those 3 cameras NEVER load. I thought it might be a problem with permissions or something but I can’t figure it out...
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 10 of 255
Arlo Moderator

Re: Not Responding" message from Google Assistant; unable to stream through Google Assistant

Hi @Yzbat,

 

Have you tried to reboot your Google product and try it again?

Message 11 of 255
Tutor

Re: Not Responding" message from Google Assistant; unable to stream through Google Assistant

Yes I have rebooted and relinked account. The Google home just continues to say not responding. On my Google home hub the cameras come up but once selected it says could not connect to this device
Message 12 of 255
Initiate

Re: Not Responding" message from Google Assistant; unable to stream through Google Assistant

having same issue. rebooted, relinked several times. always get not connected or stream unavailable

Message 13 of 255
Aspirant

Re: Able to view livestream on Google new smart displays (Google Home Hub or Lenovo Smart Display)?

I have 3 original Arlo Pro cameras, 2 Arlo Pro Q  and a new 8" Lenovo Smart Display.  Whenever I attempt to view video on Google Home or on the Lenovo I receive a "Not Responding" message. Any thoughts?

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 14 of 255
Star

Re: Cannot link Arlo Pro with Google Home and/or assistant

I linked my Arlo account with Google Home Successfully yesterday. However, I unlinked them that same day. Today, I went to link them back and I am having the same issues as you are. I press "add device" on the home app, then press "Arlo" and log in fine. I press the link button and I get the mwssage " linked successfully". However, when I press the blue "done" button on the top left corner, I get the Google rainbow wheel of death for about 30 seconds, followed by the notorious "something went wrong" message. The linking never actually happens. 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 15 of 255
Tutor

Re: Failed to load stream with Google Home

I'm also getting the same error message "Failed to load stream"with Google Home app and Google Home Hub. I've successfully linked my Arlo account within Google Home setup and recognizes all 3 cameras I have but as soon as I try to view any one of them it fails. Looking forward to hear if there's a solution to this. 

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 16 of 255
Star

Re: Failed to load stream with Google Home

I’m also having the same issue. Had a heck of a time getting my arlo account to link with google home. Tonight. I had to try like 50 times. I’m thinking maybe arlo server problems. All other account link up fine. Just issues with arlo.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 17 of 255
Guide

Re: Google Home/Assistant integration broken, can't stream Arlo cameras

Same issue. No resolution.
Message 18 of 255
Guide

Re: Cannot link Arlo Pro with Google Home and/or assistant

Same problem here. Any fix?
Message 19 of 255
Aspirant

Re: Cannot link Arlo Pro with Google Home and/or assistant

We were able to fix. Found out our problem was I was trying to connect with the secondary account details..
Once I logged in with the primary log in it connected fine.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 20 of 255
Guide

Re: Cannot link Arlo Pro with Google Home and/or assistant

what do you mean by secondary account details?

Message 21 of 255
Star

Re: Cannot link Arlo Pro with Google Home and/or assistant

Secondary account details? I don’t know what u mean by this.
Message 22 of 255
Tutor

Re: Able to view livestream on Google new smart displays (Google Home Hub or Lenovo Smart Display)?

I'm having the same issue I have pro 2, arlo q, baby and the first pro and I am not able to get it to stream on the hub home or the Lenovo 8". Account links up and they show up but unable to stream.
Message 23 of 255
Aspirant

Re: Cannot link Arlo Pro with Google Home and/or assistant

My husband had initially set the Arlo up and ‘invited’ me to be an account member so his account is the ‘main’ account which ended up connecting fine when I used his log in details.
Message 24 of 255
Star

Re: Cannot link Arlo Pro with Google Home and/or assistant

OK, I finally got the answer. I just got done talking with Google. They told me to tell my Google Home to “sync all my devices.“ This fixed everything.
Message 25 of 255