Arlo|Smart Home Security|Wireless HD Security Cameras

Re: VMB4000r3 homekit fails with uncertified accessory error

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jqnchvz Aspirant
Aspirant

Thank you very much @JamesC ! It's working now.

StLe Aspirant
Aspirant

Thank you @JamesC it is working now

Model: VMB4000 | Arlo Pro/Pro2 Base Station
TitoToivola Aspirant
Aspirant
Hi. I need a new token too if that fixes the problem to not be able to setup homekit.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
theomega Guide
Guide

M also getting this same “uncertified” error, can I please get the same reset?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Hyacinthus Aspirant
Aspirant
Hi James,
Ive been having this issue since I bought the system a couple years ago. Can I get the update as well.

Thanks!
Alex
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Inkslinginmofo7 Aspirant
Aspirant
Hi James. Whatever I did didn’t work last time so I thought I’d specify my model this time. VMB4500R2. Can u please try the token request again?
Model: VMB4500 | Arlo Pro/Pro2 Base Station
tonywalker23 Aspirant
Aspirant
What token thing James can fix please add me to the list to fix it. I tried when the news first released they added support for HomeKit then I gave up. Just thought about it again and seems like the forum is not as frustrated 🙂 thanks
Model: VMB3000 | Arlo Base Station
Inkslinginmofo7 Aspirant
Aspirant
I inititially purchased the arlo pro 2 kit with 4 cameras and it registered fine the first time with Apple HomeKit when I added it. However my dumb self removed the hub from Apple home kit using the HomeKit app. Instead of the arlo app. No when I reconnect it, it tells me that this is an uncertified HomeKit accessory and may not work reliably, would I like to connect anyways?. I know it doesn’t give priority or features without it being recognized as a genuine certified Apple HomeKit accessory. Can u please help me fix this. Thank u
Model: VMB4500 | Arlo Pro/Pro2 Base Station
JamesC Community Manager
Community Manager

TitoToivola, theomega, Hyacinthus, Inkslinginmofo7, tonywalker23

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

tonywalker23 Aspirant
Aspirant

Working good. Thanks!

mhugz Aspirant
Aspirant
Hey team having the same issue. Can you help me too?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC Community Manager
Community Manager

mhugz,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

BIACS317 Aspirant
Aspirant

I am not able to connect to HomeKit. My box did not contain any HomeKit setup numbers and when I try to connect the base station it says it that I have to update to the latest firmware

K0rn Aspirant
Aspirant

Hi @JamesC  may i ask you to send also a token reset request.

I have this problem since a long time and just discover this topic that seem to solve the non certified accessory message 

Thanks

Ztm1094 Aspirant
Aspirant
Hey @JamesC could I also have a token reset for my base station? Thanks in advance!
Model: VMB4000 | Arlo Pro/Pro2 Base Station
isaaclimdc Aspirant
Aspirant

Hey @JamesC I need a token reset for my base station as well, thanks!

Model: VMB4500 | Arlo Pro/Pro2 Base Station
StefanC Aspirant
Aspirant

Hi @JamesC ,

 

I need a token reset as well. Suffering from the same problem as everyone else.

Can you help me?

BIACS317 Aspirant
Aspirant

I am having trouble with HomeKit setup. If you send a token would that fix the problem?

Model: VMB4500 | Arlo Pro/Pro2 Base Station
JamesC Community Manager
Community Manager

Ztm1094, isaaclimdc, StefanC, BIACS317

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

isaaclimdc Aspirant
Aspirant

Hey James, is this supposed to help resolve the “Uncertified Accessory” warning? I’m able to “Add anyway” but is there a way to have these be certified?

Al_Mo Aspirant
Aspirant
I am also have this issue. Can I please get a new token @JamesC
Model: VMB4000 | Arlo Pro/Pro2 Base Station
KASHIFAhmed Aspirant
Aspirant
Hi I’m having the same issue. I’ve checked firmware and tried to restart but no luck. Can I get the reset? Thank you!
Model: VMB3500 | Arlo Base Station
Highlighted
Johm Tutor
Tutor

James, we have not been able to setup our VMB000r3 base station with Homekit.

 

We tried for a long time when compatibility was announced, but have always gotten an error saying that the device is not certified.  We eventually gave up.  But I see here that you are able to send a new token and that fixes the issue.  If you would be so kind as to do that for us, we would surely be very grateful.

 

Thank you in advance,

 

John

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JamesC Community Manager
Community Manager

Al_Mo, KASHIFAhmed, Johm

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

 

JamesC

Spirog Aspirant
Aspirant

James- sorry to bother you but I am also having same trouble. I have tried removing/adding my base station many times. much appreciated for any help.

Model: VMB4000 | Arlo Pro/Pro2 Base Station