VMB4000r3 homekit fails with uncertified accessory error

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[StLe]

I have the same problem. @JamesC please send me a token. Thanks.

[jqnchvz]

Thank you very much @JamesC ! It's working now.

[StLe]

Thank you @JamesC it is working now

[TitoToivola]

Hi. I need a new token too if that fixes the problem to not be able to setup homekit.

[theomega]

M also getting this same “uncertified” error, can I please get the same reset?

[Hyacinthus]

Hi James,
Ive been having this issue since I bought the system a couple years ago. Can I get the update as well.

Thanks!
Alex

[Inkslinginmofo7]

Hi James. Whatever I did didn’t work last time so I thought I’d specify my model this time. VMB4500R2. Can u please try the token request again?

[tonywalker23]

What token thing James can fix please add me to the list to fix it. I tried when the news first released they added support for HomeKit then I gave up. Just thought about it again and seems like the forum is not as frustrated 🙂 thanks

[Inkslinginmofo7]

I inititially purchased the arlo pro 2 kit with 4 cameras and it registered fine the first time with Apple HomeKit when I added it. However my dumb self removed the hub from Apple home kit using the HomeKit app. Instead of the arlo app. No when I reconnect it, it tells me that this is an uncertified HomeKit accessory and may not work reliably, would I like to connect anyways?. I know it doesn’t give priority or features without it being recognized as a genuine certified Apple HomeKit accessory. Can u please help me fix this. Thank u

[JamesC]

TitoToivola, theomega, Hyacinthus, Inkslinginmofo7, tonywalker23

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[tonywalker23]

Working good. Thanks!

[mhugz]

Hey team having the same issue. Can you help me too?

[JamesC]

mhugz,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[BIACS317]

I am not able to connect to HomeKit. My box did not contain any HomeKit setup numbers and when I try to connect the base station it says it that I have to update to the latest firmware

[K0rn]

Hi @JamesC  may i ask you to send also a token reset request.

I have this problem since a long time and just discover this topic that seem to solve the non certified accessory message 

Thanks

[Ztm1094]

Hey @JamesC could I also have a token reset for my base station? Thanks in advance!

[isaaclimdc]

Hey @JamesC I need a token reset for my base station as well, thanks!

[StefanC]

Hi @JamesC ,

I need a token reset as well. Suffering from the same problem as everyone else.

Can you help me?

[BIACS317]

I am having trouble with HomeKit setup. If you send a token would that fix the problem?

[JamesC]

Ztm1094, isaaclimdc, StefanC, BIACS317

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[isaaclimdc]

Hey James, is this supposed to help resolve the “Uncertified Accessory” warning? I’m able to “Add anyway” but is there a way to have these be certified?

[Al_Mo]

I am also have this issue. Can I please get a new token @JamesC

[KASHIFAhmed]

Hi I’m having the same issue. I’ve checked firmware and tried to restart but no luck. Can I get the reset? Thank you!

[Johm]

James, we have not been able to setup our VMB000r3 base station with Homekit.

We tried for a long time when compatibility was announced, but have always gotten an error saying that the device is not certified.  We eventually gave up.  But I see here that you are able to send a new token and that fixes the issue.  If you would be so kind as to do that for us, we would surely be very grateful.

Thank you in advance,

John

[JamesC]

Al_Mo, KASHIFAhmed, Johm

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC