Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Q Plus and Samsung SmartThings Integration

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Mavrrick Apprentice
Apprentice
I just got off the phone a few min ago with Arlo on my first call back related to my case. The support person I talked to seemed to know exactly what I was explaining as the issue and indicated engineering was working on recreating the issue. He indicated he was from level 2 supporting. I explained as much as could about what is seen from Smartthings. They were also understanding this is specific to the Arlo Pro 2 cameras as my Arlo Q's are working fine.

Talking with him, he seemed to be getting directions from the engineers as what questions to ask and info to clarify. That could also just be my hope. But I feel a little better now that they are actively working it. He said he will reach back out after having further discussions with them.
fishwteeth Tutor
Tutor

I had the same issue with submitting a issue online... currently on hold with support #10th in line....

rscott09 Star
Star

Thanks Maverick for the update, that’s encouraging news.

Mistersandman Aspirant
Aspirant
For what it’s worth I’m also having the same problem with my Arlo Pros.
Model: VMC4030 | Arlo Pro Wire-Free Camera
ShayneS Arlo Moderator
Arlo Moderator

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Charbo26 Aspirant
Aspirant
I use smartthings and Arlo to trigger recordings. My cameras are setup inside and I have separate motion sensors setup outside which are supposed to trigger smartthings to send a recording request to Arlo to record for 2 minutes. This has been working fine since January. Starting 9/30, I have not had any recordings on Arlo side even though on the smartthings side it says that it's sending request to record. but I have changed nothing on my end. I believe there was a firmware update for the Arlo base the same day I started having issues. I contacted Arlo support and their response was "the camera motion sensors trigger properly so the error is on smartthings side". Based on what I have seen it does not seem that way to me. Any thoughts?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
EirikHuse Guide
Guide

I have the same problem, and the error is on the Arlo side. Startet after a forced firmware update from Arlo.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
rscott09 Star
Star

Thanks ShayneS for the update.  If the development team needs someone to help in diagnosing the problem or in testing a solution I volunteer, just drop an email to me.  I'm retired so I have lots of time.  

ShayneS Arlo Moderator
Arlo Moderator

@rscott09

 

Thank you for the info! I will keep this noted.

Vangroovysvt Tutor
Tutor

For what it's worth. I am having the same issues with Arlo Pro and Smartthings/IFTTT. Smartthings triggers failed end of August.

Vangroovysvt Tutor
Tutor

For what it's worth. I am having the same issues with Arlo Pro and Smartthings/IFTTT. Triggers failed end of August. Looking forward to a fix.

isuat960 Aspirant
Aspirant

Exact thing happening to me at exactly the same time as others are reporting, 8/30.  ST integration working great for 6 months.  I still see the ST capture command going from ST out to Arlo but Arlo is no longer recording.  opened a ticket 2 weeks ago (41096423)...they say thet have many users citing the same issue.

 

I also tried factory reset, and start over, but not working.  The Arlo rules are very limiting and the main reason I bought Arlo was because I have extensive ST devices all over the house, been building them up since I was a kickstarter supporter of ST in ~2014.    The rules you van set up and trigger, different for each camera, within ST made it a very attractive solution and was working perfectly until that weekend.

 

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
fishwteeth Tutor
Tutor

@ShayneS  do you have an update?  We're going on 2 weeks of downtime for our security.  I really don't want to have switch my recording system, but will need to start investigating other options soon.

 

Thanks,

Fish

Model: VMB4000 | Arlo Pro/Pro2 Base Station
macmus Tutor
Tutor

This is still broken.

My secuirity is usless now. This has to be fixed ASAP otherwise there is no point in using Arlo anymore.

RobMo150 Star
Star

I have submitted a request for an update, linked to my orignial support case.    hopefully there will be a response soon.   If I hear anything, I'll let you know.    

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
ShayneS Arlo Moderator
Arlo Moderator

Hi @fishwteeth

 

I apologize for the inconvenience, I will provide an update as soon as I receive it. 

rscott09 Star
Star

I just called support to get an update on my case number.  They said their development team is still working on our Smartthings Interface problem. It’s frustrating because my security system is still down because the Smartthings sensors no longer trigger Arlo recordings.  

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DaWeav Aspirant
Aspirant

I have the Arlo Q Plus camera which is currently working (for now). However, you are advising that the current Arlo Android app will stop working at the end of September so I need to update to the new Arlo app. Researching further, it appears that Arlo has been split off from Netgear and is now your own company. The new app went live this month and now users are having Smartthings integration issues with Arlo cameras. I was going to purchase a few more Arlo Q Plus cameras, but now I’m concerned since other Samsung Smartthings users all are having issues this month when it appears the new Arlo company is switching things over. And, to make my concerns worst, all the reviews in Android app store for the new Arlo app are really bad.

 

Will my Arlo Q Plus camera stop working with Samsung Smartthings as your new company starts taking over?

 

Anyway I sure hope you keep the current native integration between Arlo cameras and Smartthings working after the end of this month, but I’m sure keeping any purchasing plans for some additional Arlo Q Plus cameras on hold for now since so many users are posting the new Arlo Android app isn't working like it should, and other Smartthings users are advising they are having Smartthings integration issues.

Model: VMC3040S | Arlo Q Plus Security Camera with Audio|Ethernet|PoE
macmus Tutor
Tutor

eh.. here goes quality testing.

 

we are live beta testing organizm and not getting paid for that.

Charbo26 Aspirant
Aspirant
Not sure I follow. Are you saying they are beta testing a new firmware release that may fix this issue?
walts81 Aspirant
Aspirant
The SmartThings motion triggers seem to work IF I add a motion trigger in the Arlo app. However that’s not a great workaround, because then the Arlo app trigger must have an action assigned (either recording or push notification or both). I setup Arlo app to record a camera on motion. And then one of my existing smartthings integrations sent me a push notification and saw the motion. However, I’d like smartthings to control the recording and I’m pretty confident that the recording that was captured was just because of the trigger in the Arlo app because it was 14s long (until motion stops) and smartthings tells it to record for a full minute
Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030P | Arlo Pro 2 Wire-Free Camera
walts81 Aspirant
Aspirant
To clarify my previous post...

Arlo app is in “SmartThings” mode which had no triggers setup

SmarthThings app had integration setup to send push notification and record for one minute when motion on camera.

SmartThings hasn’t seen motion since the Arlo firmware upgrade.

Went into Arlo app (new one, not legacy) and added motion trigger to camera with action to record until motion stops.

Immediately next motion that happened, I got a push notification from SmartThings. Went to SmartThings app and saw the motion events in the log. Checked the Arlo app for a recording and there was 1 for 14s.
Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030P | Arlo Pro 2 Wire-Free Camera
Charbo26 Aspirant
Aspirant
Walts81 sounds like the camera is triggering the recording and not smartthings. I just tried what you mentioned but still not recording on my end. The motion sensors on my cameras don't work because the cameras are inside and aimed out a window so my cameras will never record motion. This is why I need the smartthings trigger.
walts81 Aspirant
Aspirant
Oh, I agree. I just thought it was interesting that SmartThings didn’t see the motion until the trigger was created in the the Arlo app. Because it did before this latest firmware upgrade.
dejhom Guide
Guide

Yes, I also have been using a separate sensor to trigger some of my Camera's as motion sensing from Arlo just won't do the job I need.  Pretty frustrating that after 18 months of use, it has been offline for nearly 4 weeks and still haven't heard anything from the company.  It is quite clearly related to their changes at the end of August.  Honestly, if you want people spending upwards of 1000 bucks on equipment, you can't just take away functionality, and then go to ground and pretend it is not happening.  Couldn't be more disappointed at the moment.