Re: Integration of Arlo pro2 to Smarthings - Camera quit triggering to record when ST sends Capture
Talking with him, he seemed to be getting directions from the engineers as what questions to ask and info to clarify. That could also just be my hope. But I feel a little better now that they are actively working it. He said he will reach back out after having further discussions with them.
The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.
Thanks ShayneS for the update. If the development team needs someone to help in diagnosing the problem or in testing a solution I volunteer, just drop an email to me. I'm retired so I have lots of time.
Exact thing happening to me at exactly the same time as others are reporting, 8/30. ST integration working great for 6 months. I still see the ST capture command going from ST out to Arlo but Arlo is no longer recording. opened a ticket 2 weeks ago (41096423)...they say thet have many users citing the same issue.
I also tried factory reset, and start over, but not working. The Arlo rules are very limiting and the main reason I bought Arlo was because I have extensive ST devices all over the house, been building them up since I was a kickstarter supporter of ST in ~2014. The rules you van set up and trigger, different for each camera, within ST made it a very attractive solution and was working perfectly until that weekend.
@ShayneS do you have an update? We're going on 2 weeks of downtime for our security. I really don't want to have switch my recording system, but will need to start investigating other options soon.
I have submitted a request for an update, linked to my orignial support case. hopefully there will be a response soon. If I hear anything, I'll let you know.
I just called support to get an update on my case number. They said their development team is still working on our Smartthings Interface problem. It’s frustrating because my security system is still down because the Smartthings sensors no longer trigger Arlo recordings.
I have the Arlo Q Plus camera which is currently working (for now). However, you are advising that the current Arlo Android app will stop working at the end of September so I need to update to the new Arlo app. Researching further, it appears that Arlo has been split off from Netgear and is now your own company. The new app went live this month and now users are having Smartthings integration issues with Arlo cameras. I was going to purchase a few more Arlo Q Plus cameras, but now I’m concerned since other Samsung Smartthings users all are having issues this month when it appears the new Arlo company is switching things over. And, to make my concerns worst, all the reviews in Android app store for the new Arlo app are really bad.
Will my Arlo Q Plus camera stop working with Samsung Smartthings as your new company starts taking over?
Anyway I sure hope you keep the current native integration between Arlo cameras and Smartthings working after the end of this month, but I’m sure keeping any purchasing plans for some additional Arlo Q Plus cameras on hold for now since so many users are posting the new Arlo Android app isn't working like it should, and other Smartthings users are advising they are having Smartthings integration issues.
Arlo app is in “SmartThings” mode which had no triggers setup
SmarthThings app had integration setup to send push notification and record for one minute when motion on camera.
SmartThings hasn’t seen motion since the Arlo firmware upgrade.
Went into Arlo app (new one, not legacy) and added motion trigger to camera with action to record until motion stops.
Immediately next motion that happened, I got a push notification from SmartThings. Went to SmartThings app and saw the motion events in the log. Checked the Arlo app for a recording and there was 1 for 14s.
Yes, I also have been using a separate sensor to trigger some of my Camera's as motion sensing from Arlo just won't do the job I need. Pretty frustrating that after 18 months of use, it has been offline for nearly 4 weeks and still haven't heard anything from the company. It is quite clearly related to their changes at the end of August. Honestly, if you want people spending upwards of 1000 bucks on equipment, you can't just take away functionality, and then go to ground and pretend it is not happening. Couldn't be more disappointed at the moment.
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