Arlo|Smart Home Security|Wireless HD Security Cameras

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Collin_carter
Aspirant
Aspirant
My base is not discoverable when trying to connect to HomeKit.
Can you send me another token reset request to my base station?  Thanks,
415 REPLIES 415
ShayneS
Arlo Moderator
Arlo Moderator

@Zachy85

 

I have reset 2/3 devices, one of your baby cams is currently offline. Please reboot them and try again. 

teeyen
Aspirant
Aspirant

Could I get a token reset please—after updating to iOS 15 my cameras all went offline in the Apple Home app.

Have tried setting up again with the latest Arlo app, but just spins.

 

Cheers,

Yen

ShayneS
Arlo Moderator
Arlo Moderator

@teeyen

 

Done, please reboot your base and try again.

Nj_dobson
Aspirant
Aspirant
I am having trouble connecting my Arlo Pro 2 to Apple HomeKit. Can I get a token reset please?
RockyB_vl
Aspirant
Aspirant
Please reset token.
ShayneS
Arlo Moderator
Arlo Moderator

@RockyB_vl @Nj_dobson

 

I have reset your tokens, please reboot your Base Station and try again.

Maikburd
Aspirant
Aspirant
Could you please send me a token reset

Model: VMB5000r6
ShayneS
Arlo Moderator
Arlo Moderator

@Maikburd

 

I have reset your tokens, please reboot your Base Station and try again.

Mocajr66
Aspirant
Aspirant
I have same problem, can you help me please
ShayneS
Arlo Moderator
Arlo Moderator

@Mocajr66

 

I have reset your tokens, please reboot your Base Station and try again.

Mocajr66
Aspirant
Aspirant
It’s working 100% Thanks
sjl47
Aspirant
Aspirant

I need another HomeKit token reset. My link to HomeKit has stopped working.

 

Thanks,
Scott

ShayneS
Arlo Moderator
Arlo Moderator

@sjl47

 

I have reset your tokens, please reboot your Base Station and try again.

udo_l
Aspirant
Aspirant

Can you also reset the homekit token for my Arlo base station. Thanks!

ShayneS
Arlo Moderator
Arlo Moderator

Hey @udo_l

 

I have reset your token, please reboot your Base Station and try again.

udo_l
Aspirant
Aspirant
Did a restart but unfortunately still no homekit button or link in device settings for the base station in the Arlo app.
ShayneS
Arlo Moderator
Arlo Moderator

 

@udo_l

 

Again can you try and unplug your base station for 30 seconds or so and try again. Make sure you have the latest version of the Arlo mobile app. If you want, you can try are reinstall the app as well. 

udo_l
Aspirant
Aspirant
Reinstalling the app was the solution. I was asked to allow the Arlo app to access Homekit. Now it works as expected . Thx!
alecrt
Aspirant
Aspirant
Dear Shayne,

I have the same problem. I think I need a rest token too.
Could you please send one to my basestation ?

Thank you,
Alessandro
Inkblot007
Aspirant
Aspirant
Please reset my token. I got a new phone and can’t add Arlo into HomeKit again. Getting the same waiting on devices message.
ShayneS
Arlo Moderator
Arlo Moderator

@Inkblot007

 

I have reset your token, please reboot your Base Station and try again.

bmc2900
Aspirant
Aspirant

I'm also in need of a reset token - thank you in advance

ShayneS
Arlo Moderator
Arlo Moderator

Hi @bmc2900

 

I have reset your token, please reboot your Base Station and try again.

Sultanhq
Aspirant
Aspirant
Hi,

Could you send my Arlo baby a homekit reset token?

Thanks
Chris_Chris
Aspirant
Aspirant

Hi Shane, can you please reset my token? I've taken all the steps I can find on this forum to connect to homekit and I have also done a factory reset of the basestation but still no luck. Thanks.