Homekit Reset Token

[Collin_carter]

My base is not discoverable when trying to connect to HomeKit.

Can you send me another token reset request to my base station?  Thanks,

[Collin_carter]

My base is not discoverable when trying to connect to HomeKit.

[Collin_carter]

Can you send me another token reset request to my base station?  Thanks,

[ShayneS]

@Comfortsins @JeremyH24 @JB7474 @Superhome @DvxAznxvb

I have reset your token, please reboot your Base Stations and try again

[JB7474]

That reset totally worked! Thanks Shayne…. You rock!

[Superhome]

Mine is still not able to set up Homekit. I think this is definitely a bug… and it doesn’t make sense we ask this manually to the company to do reset. Can you please me on this?

[JeremyH24]

That worked!! Thank you for the help.

[Hanabata]

It appears I have the same issue, requesting a token reset. Thanks.

[Superhome]

Can you please give a token again?

[arjay67]

Can I get a reset token?

[ShayneS]

Hi @arjay67 @Superhome @Hanabata 

I have reset your tokens, please reboot your Base Stations and try again.

Thanks

[arjay67]

Thanks! That’s the ticket!

[DjiR]

Hello,
I updated the app and firmware and I still have issues with HomeKit configuration (base station not discovered). Can I get a HomeKit token reset please for my base station? Thanks!

[ShayneS]

@DjiR

I have reset your token, please reboot your Base Stations and try again.

[ehammersley]

I too need a reset token please.  VMB4000r3.  Was working fine, then got the "offline" error and I made the mistake of removing it from Homekit.  Now I'm stuck in the loop of doom on Discovering Devices.

Looks like a reset of my tokens will do the trick.  I'm on the most recent app and firmware versions.  Thanks!

[ShayneS]

@ehammersley

I have reset your token, please reboot your Base Stations and try again.

[srinkus]

I’m having the issue where when trying to setup HomeKit the discovering devices screen just search’s forever. Seems like people getting their token reset works? Thank you.

[ShayneS]

@srinkus

I have reset your token, please reboot your Base Stations and try again.

[Roslan]

I have the same issue. Kindly trigger a reset token. Many thanks.

[theta142]

Hi @ShayneS, could I get a token reset on my base station as well? Thanks!

[ShayneS]

@theta142 @Roslan

I have reset your tokens, please reboot your Base Stations and try again.

[mhugz]

Shane could I get a token reset too? Thanks!!

[ShayneS]

@mhugz

I have reset your token, please reboot your Base Station and try again.

[Rkrk109]

Unable to detect devices for Homekit also

[RandyF_Cali]

Hi ShayneS,

I need a token reset also.  After updating to iOS 15.x it seems that my cameras all went offline with the Apple Home app.

Thanks,

Randy

[ShayneS]

@RandyF_Cali 

@Rkrk109

I have reset your tokens, please reboot your Base Station and try again.

[RandyF_Cali]

Thanks for the very quick response ShayneS!  That seems to have done the trick.  I'm able to re-add the devices in Homekit again.

[Zachy85]

I am trying to add an arlo baby and its spinning on devices search. would a reset token help with that as well?