Arlo|Smart Home Security|Wireless HD Security Cameras

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Collin_carter
Aspirant
Aspirant
My base is not discoverable when trying to connect to HomeKit.
Can you send me another token reset request to my base station?  Thanks,
415 REPLIES 415
Pat92
Aspirant
Aspirant
ShayneS
Arlo Moderator
Arlo Moderator

HI @Pat92

 

I have reset you token. Pease reboot your base station and test again. Thank you

cyberr8der
Guide
Guide
I also need a token reset please.
AllanSilkeborg
Aspirant
Aspirant
Can you send me at token?
ShayneS
Arlo Moderator
Arlo Moderator

HI @cyberr8der @AllanSilkeborg

 

I have reset you token. Pease reboot your base station and test again.

 

Thank you

dbenoi92
Aspirant
Aspirant

Since I do not see the homekit option, can you reset my homekit token too?

Edwinyahya
Aspirant
Aspirant
Hi Shayne, Please also send me the reset token, I cannot connect to homekit and have tried every list of troubleshooting. Thanks
ShayneS
Arlo Moderator
Arlo Moderator

Hi @dbenoi92 @Edwinyahya

 

I have reset you token. Pease reboot your base station and test again.

 

Thank you

Jewelz12
Aspirant
Aspirant
Jewelz12
Aspirant
Aspirant
Never mind it was quicker to remove and reconnect all the devices. And it connected to homekit just fine after that.
dbenoi92
Aspirant
Aspirant

resetted/rebooted 2 times: no change 😞

FYI, I have 2 stations: have you set the token reset to the serial #5GP608... ? 

ShayneS
Arlo Moderator
Arlo Moderator

@dbenoi92

 

I reset it again, please try once more.

 

Thanks

AllanSilkeborg
Aspirant
Aspirant
Can you send me a token also?
ShayneS
Arlo Moderator
Arlo Moderator

@AllanSilkeborg

 

I have reset you token. Pease reboot your base station and test again.

 

Thank you

donbonanno
Aspirant
Aspirant

Can you send a reset token to me as well. Thanks.

ShayneS
Arlo Moderator
Arlo Moderator

 

donbonanno

 

I have reset you token. Pease reboot your base station and test again.

everhein
Aspirant
Aspirant
bkowalk
Aspirant
Aspirant
I need a token reset as well, please. Thanks!
ShayneS
Arlo Moderator
Arlo Moderator

 

bkowalk

 

I have reset you token. Pease reboot your base station and test again.

DerekHatfield
Aspirant
Aspirant
ShayneS
Arlo Moderator
Arlo Moderator

Hi @DerekHatfield

 

I have reset you token. Pease reboot your base station and test again.

dbenoi92
Aspirant
Aspirant

(multiple) reset did not change anything. is there anything I missed?

ShayneS
Arlo Moderator
Arlo Moderator

@dbenoi92

 

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

patceretti
Aspirant
Aspirant

Dear Arlo support,

 

I need a token reset please for my Arlo base.

 

Thanks in advance for your help.

 

Best regards.

 

Patrick Ceretti

ShayneS
Arlo Moderator
Arlo Moderator

@patceretti

 

I have reset you token. Pease reboot your base station and test again.