HomeKit Token reset

[jak0lantash]

Hello,

I'm trying to enable HomeKit and have no code underthe base. According to all the other messages here, I need a token reset. Can somebody help with that please?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[gmgrass]

Dear Arlo support team,

I have the same issue and would like to request a homekit token reset for BOTH homes:

S/N Base Station Home 1: 5GP59776A1062 (VMB5000 R4)
S/N Base Station Home 2: 5GP5977CA0E0E (VMB5000 R4)

Many thanks in advance,

G.

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[gmgrass]

Thanks a lot, has worked like a charm! Wish I had known this earlier! Regards

[jayshep]

Hello. Could I also please get a token reset for my brand-new VMB5000 r6 (firmware 1.26.0.0_1912_12a0681)? It didn’t come with a QR code for setting up HomeKit. I spent an hour chatting with Support to no effect, and they didn’t suggest resetting the token. My serial number is . Thank you!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[Lexxel01]

Can you send me a Token reset for my Base do Access Homekit plz. Thank u

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184

[Olivierf]

Hello, I need also a HomeKit Token reste for my station associated to my account. Could you make it please ? 
thanks 

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

https://kb.arlo.com/000063184 

[Vorfeed]

Good afternoon,

I also need a token reset for my smart hub. I am not able to connect to HomeKit. Thank you!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

If you see library:
How do I connect my Arlo device to Apple HomeKit?

If you see feed:
https://kb.arlo.com/000063184 

[Vorfeed]

I performed the reset like you requested but the smarthub is still stuck on discovering devices. Am I missing something?

[BrookeN]

Try logging out of the account then logging back in, trying the steps I provided again and see if that works.If it does not the only other way is to reset the basestation. Please keep in mind when you reset the basestation all cameras have to be added back on.