HomeKit Token reset

[jak0lantash]

Hello,

I'm trying to enable HomeKit and have no code underthe base. According to all the other messages here, I need a token reset. Can somebody help with that please?

[SpudNYC]

Can I get a token reset for my SmartHub? I’ve done all of the troubleshooting and this appears to be the solution. Please let me know if anything is needed from me to get this token reset. Thanks.

[JamesC]

SpudNYC,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[carismatico78]

Can you please send a token reset to my Arlo Basestation under this account?

[JamesC]

carismatico78,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[carismatico78]

Thank ou!  That was very speedy. 

[Wallndan]

Hello 

Fourth time I need a reset token. Please send one. When do you have proper fix for this?

Cheers

[carismatico78]

Can you please reset my TOKEN again so I can pair with HOMEKIT?

[JamesC]

Wallndan, carismatico78

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[DudeMac17]

Hi James could i please get a token reset for my older base station thank you! 

[BrookeN]

@DudeMac17  your token has been reset. You will need to reboot the smarthub/base station.

[MaveKi]

Can you reset my Token pls.

[stikaamutt]

I have the same issue with HomeKit not being able to locate my base station. Could you please reset mine also.

BTW: Is replying to an open thread on this topic the only way to get a token reset? 

[JamesC]

stikaamutt,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Alexfil]

Hello! Could you reset my Homekit token please

[DaveArlo27]

Hi could you reset my HomeKit as it’s stopped working and can’t link it to my Apple decide. 

[BrookeN]

@Alexfil and @DaveArlo27 I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[JoaoPereira]

I have the same problem when I try to conect HomeKit. Can you reset the token for me please?

[DaveArlo27]

Hi Arlo Team, I've tried already the instructions and can't get this to connect.

I have done this before in the past successfully when my code was reset, but now it's just not showing up.
I turn off my devices 'power off', wait 5 mins, turn on, and try and nothing is showing up in the app, keep app open for over 5 mins and still nothing.
Could you double check that it is reset? Thank you.
Previously was able to get HomeKit cam notifications on my Apple TV just fine, but now nothing.

[BrookeN]

@JoaoPereira and @DaveArlo27 I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

[WarrenAU]

Hello,

My HomeKit connection stopped working a few weeks ago. Can you please reset my token? Thanks. 

Pro Base Station Three-LED VMB4000 

[hollywood-blvd]

Hello,

Can you please send a token reset request to my base station - I am unable to add my devices to HomeKit as well.

Model: VMB5000r6

Firmware: 1.21.1.0_1431_9611cf3

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

[Kalisilver]

Hello,

Could you please send a token reset request to my base station as I am unable to add my devices to HomeKit 

Model: VMB5000r4

Firmware: 1.21.1.0_1431_9611cf3

SN: 5GP60C7RA09F7

Thanks

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[Kalisilver]

Thanks for the reset but still unable to connect to HomeKit. 
It was previously working fine but following à HomeKit reset, I could not add my Arlo smart hub anymore.

I aleady reseted my SmartHub twice yesterday and this afternoon.

What would you suggest to get it to work?

Thanks