VMB4000r3 homekit fails with uncertified accessory error

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[LA2021]

Thanks so much.  Problem resolved!

[tejuse]

Thanks

[longtail765]

Hi, I'm having the same issue.  Can you please send me a token as well?  

[ShayneS]

Hi @longtail765

I have reset your SmartHub, Please reboot & try again. 

[PFeezzy]

Looks like I need one of these token resets too. HomeKit stopped working so I removed the base station from HomeKit. Now I can’t set it back up.

[ShayneS]

@PFeezzy

I have reset your Base Station, Please reboot & try again. 

[b394373]

Hi, I'm having the same issue.  Can you please send me tokens as well? 

[ShayneS]

Hi @b394373

I have reset your devices, Please reboot & try again. 

[Millertodd87]

I am having the same issue with connecting to home kit, can you reset mine as well?

[ShayneS]

Hi @Millertodd87

I have reset your SmartHub, Please reboot & try again. 

[yrabover]

Apparently I am having the same issue - when I try to discover my hub in the HomeKit tab it stays in discovery mode forever and I don't have a code

[ShayneS]

HI @yrabover

I have reset your SmartHub, Please reboot & try again. 

[yrabover]

Shayne, thank you. Nothing changed - I recycled the power, presses Sync, reset - I can see my cameras but clicking on HomeKit->Setup brings the dialog "Discovering your devices"-> DEVICES FOUND with the rotating wheel. It used to be connected to my HomeKit but then something happened, it disappeared and I cannot reconnect it. I don't have a code.

Yuri

[jtudor]

I am also having the issue connecting to HomeKit. Can you help me?

[ShayneS]

@yrabover

I was hoping that worked for you. Thank you for the detailed information.  Please contact the Support Team to further investigate this issue with your device. You will find several options for contacting support in the provided link. Arlo Tech Support

[ShayneS]

Hi @jtudor

I have reset your SmartHub, Please reboot & try again. 

[yrabover]

What is interesting, is that after approx. 12 hours the base station showed up in the HomeKit without me doing anything. I tried before several times and then after a break - voila! Don’t know what triggered it. But I also kind of proved another “feature” — before, when my cameras were part of the HomeKit I noticed that the batteries were draining very quickly, literally, 2-3 days. I experimented, moved things around but it didn’t help; After the bridge disappeared from the HomeKit my cameras stayed for a month. In less than 24 hours in the HomeKit I lost 10% of power. Is it coincidental or there is some truth in this observation?

[skoljatic]

Cant connect to Homekit, dont have a code on back of base, tried to recconect in app settings > my devices > smart hub> Homekit. When selected it is stuck and keeps finding device.

Device VMB4540r2

Firmware 1.16.5.6_864_3913242

[ShayneS]

Hi @skoljatic

I have reset your SmartHub, Please reboot & try again. 

[Henrychung828]

I have the same experience, fail to connect to the Apple HomeKit. How can I resolve it?

[ShayneS]

Hi @Henrychung828

I have reset your Base Station, Please reboot & try again. 

[Henrychung828]

Thank you so much, it works now!

[Andypick]

Same issue as everyone else - can you send me a token etc?

[ShayneS]

HI @Andypick

I have reset your Base Station, Please reboot & try again. 

[dhananjayb]

@JamesC Can you please send me the token as well. I am having the same issue and not able to add to home kit. 

Thanks,

Dhananjay