Token Reset please!

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[AllanSilkeborg]

Hi
Can I also get a token reset?

BR Allan

[MarcGijs]

Hi James,

Same problem.
Can you sent me a token as well?

[neilaaron]

I have am having the issues while adding the base station to homekit. Can I get a token reset as well.

[ShayneS]

Hi @green12 @AllanSilkeborg @MarcGijs @neilaaron

I have reset your tokens, please reboot your base station/Smart Hub and try again.

[AllanSilkeborg]

Thanks for the reset token but unfortunately it didn’t work. It is still searching like “forever”.

[green12]

thanks after reboot, i am able to setup homekit

[ShayneS]

Hi @AllanSilkeborg

I reset your token again. Can you reboot one more time and try again? If the issue persists, please contact customer support to further investigate the issue here: Arlo Tech Support

[madar1a]

Hi @ShayneS , Could you resend my token please? I just received Ultra 2 and get the same error when trying to set up HomeKit.

[ShayneS]

@madar1a

No problem, I reset it. Please reboot & try again. 

[madar1a]

It works now, thank you!

[wpgtek]

Can get a reset token as well? Just received a VMB5000 and would like to add it to HomeKit.

[BrianMyers]

I need this same solution.

[Nheuberger]

Hello, I’m in the same boat. Can I request a token reset?

[ShayneS]

Hi @wpgtek @BrianMyers @Nheuberger

I have reset your tokens, please reboot your base station/Smart Hub and try again.

[AllanSilkeborg]

Could you please reset my token again? Thanks

[wpgtek]

Thanks I was able to add the Arlo VMB5000 to HomeKit.

[ShayneS]

Hi @AllanSilkeborg

I have reset your tokens, please reboot your base station/Smart Hub and try again.

[wpgtek]

So I was able to add the HUB to HomeKit but it is not showing the connected devices (2 ADV001 doorbells).  I have re-added the HUB to HomeKit multiple times - but no success.

[cvapr]

Hi Shane, could I please get my token reset..  thank you! 

[ShayneS]

@cvapr

Done, Please reboot and try again.

[cvapr]

thank you. now it worked.

[duggie]

Hi, i had to take mine off homekit and wont add back, i think i just need a token reset please as this fixed it the last time
Thanks in advance

[Romise]

Same issue, can you please reset my token?

[ReggiefromPA]

@JamesC  i am having the same issue can you send the fix to me as well. 

[ShayneS]

Hi @ReggiefromPA

I have reset your token, please reboot your base station/Smart Hub and try again.