VMB4000r3 homekit fails with uncertified accessory error

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[applerama]

Hello JamesC, I am having the same issue, can you please send me a token as well? Thank you.

[whoISwatching]

@JamesC I have two bases running how can I get a tokens for both units?

[JamesC]

applerama, whoISwatching

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[applerama]

Thanks JamesC, I followed the instructions, but am still receiving the same error message. My firmware is up to date and I have rebooted, restarted, and even removed and readded the base station. Any thoughts?

[whoISwatching]

Thank you!
Works on base 1 Need to figure out how to get Base 2 into home app

[JamesC]

applerama,

If you're still experiencing issues, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

whoISwatching,

Please send me a private message with the account information for the second base station.

JamesC

[gwildfire]

I am also getting the same "Uncertified Accessory" can you help? 

[JamesC]

gwildfire,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[gwildfire]

Thanks for responding so quickly, Im seeing two options under basestation I tried both no but its stops with

Couldn't add accessory 

Home couldn't connect to this accessory.. 

[JamesC]

gwildfire,

If you're still experiencing issues, please contact the Arlo Support Team to further investigate. You will find several options for contacting support in the provided link.

JamesC

[theomega]

I had my HomeKit up and running for a few months, and then the other day it stopped working. I removed it from HomeKit and now am unable to readd, its stuck on “discovering your device. Please wait”

I think I need a HomeKit token reset?

[Admarco]

Need the same fix please.

[JamesC]

theomega, Admarco

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Pdherring]

Not sure if it’s the same error but I get a blank page when trying to add the base to HomeKit. I had it working then it stopped working a month or so ago. I have reset the base station and reset HomeKit yet nothing has changed. Does this token push help for the issue I am having?

[Eflo14]

James,

I am having issues as well. Uncertified accessory. Can you help?

[KrasavchiK]

Hi! I’m currently having the same issue everyone else is having with VM4000r3 and homekit. Can you send a token reset request to my base station too?

Thank you very much.

[benneucom]

Hi James,

I am having this issue of uncertified accessory when pairing with HomeKit. I have attempted to use the Live Chat function on your website but was unable to find a solution with the technician.

I asked if they could resend the token as this seems to fix the issue for others on this thread, but they told me they were unable to do that. Attached is the image I also sent to your online support showing the problem,

Are you able to help me with this issue?

Thanks

Ben

[JamesC]

Eflo14, KrasavchiK, benneucom

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Eflo14]

James C,
Thank you! I’ve been trying for months to add it to HomeKit and it finally worked!

[benneucom]

Thanks James! Worked first go!

Can I suggest that you train your online support how to fix this. I spent over half an hour talking to them and they were unable to resolve the issue.

Cheers, Ben

[Kras-s-savchiK]

I am having this issue of uncertified accessory when pairing with HomeKit. I have attempted to use the Live Chat function on your website but was unable to find a solution with the technician. Can you help me?

[Kras-s-savchiK]

The previous process it doesn't help me. (

Hardware: VMB4000r3

Serial number: 4R04787HAD336

[JamesC]

Kras-s-savchiK,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[boomi09]

Hi, I had my HomeKit up and running for a few months, and then the other day it stopped working. I removed it from HomeKit and now am unable to readd, its stuck on “discovering your device. Please wait”

I think I need a HomeKit token reset?

[theomega]

Hi James, 

Thanks! This did the trick for me and I was up and running again for several days, but somehow the HomeKit settings in the Arlo app reset itself again, and just gets stuck on "Discovering your device. Please Wait" again. 

Can I get another token reset?

Thanks.