VMB4000r3 homekit fails with uncertified accessory error

[spatel9114]

I’ve set up my VMB4000 Base station with 1 Arlo Pro camera and 3 Arlo Essential cameras, and when I try and configure HomeKit on the base station, it gets stuck on the discovering step and won’t actually connect. Can I get some help?

[JamesC]

Gerace, jmitchel20, Vrodfast, Arlod112, Gwdlynch

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Retired_Member]

@JamesC Many thanks for this.  It works perfectly now.

[Gwdlynch]

@JamesC - mine still does not work. Just spent an hour chatting with tech support too. I’ve tried uninstalling, rebooting, resetting, etc..

[JamesC]

Gwdlynch,

Please reach out to me in a private message with your support ticket info (ticket number / email address) and I will escalate as needed.

JamesC

[Vrodfast]

That did it thanks JamesC.

[Arlod112]

That did the trick. Thanks JamesC!

[brad10sc]

I also have the same issue. Can you send the token reset to my base station as well JamesC?

[JamesC]

brad10sc,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[flaquete]

Im having the same problem... can you help?

[JamesC]

flaquete,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[smian]

Hello, I’m getting the “uncertified accessory error.” Can you please send me a new token so I can setup my homekit.

[kmcguire]

James, I've had an unresolved ticket opened up for weeks on this exact issue.  Could you please send the token reset to my base station.  Thank you so much!

[JamesC]

smian, kmcguire

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[kmcguire]

Thank you James, that fixed it!

[smian]

Thank you James. Mine got fixed too!

[Inkslinginmofo7]

I’ve been reading about these token resets from a guy named James. I have tried absolutely everything and finally got my base station to show up when adding my arlo pro hub to Apple HomeKit. But no matter what I do, I cannot get rid of the “uncertified HomeKit accessory” crap. I need a token reset to get rid of that and make it work good. Help James!

[JamesC]

Inkslinginmofo7,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[felixsan]

Hi James,

I’m getting the “uncertified accessory error.” on my basestation as well. Could I get a new token too?

[JamesC]

felixsan,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[chrisbrown1224]

Please assist as have the VMB4000r3 and same issue as saying uncertified accessory. Any help would be great as this has being going on for months.

[JamesC]

chrisbrown1224,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[felixsan]

Thanks for the help James, that did the trick!

[Mikaelhellqvist]

Despite several attempts, I can't get the connection to work with HomeKit as it should. I get the warning that the base station is not certified.

Here's what I've tried:

* Restarting the base station

* Completely re-install my cameras and base station

* Getting a new token from Arlo and restarting the base station

* Tried to contact Arlo support but their site/chat is always down

Any ideas? 

[jqnchvz]

Hi James, I’m currently having the same issue everyone else is having with VM4000r3 and homekit. Can you send a token reset request to my base station too?

Thank you very much.

[JamesC]

jqnchvz,,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC