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Solved! Go to Solution.
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Apple HomeKit
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Gerace, jmitchel20, Vrodfast, Arlod112, Gwdlynch
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC

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@JamesC Many thanks for this. It works perfectly now.
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Gwdlynch,
Please reach out to me in a private message with your support ticket info (ticket number / email address) and I will escalate as needed.
JamesC
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I also have the same issue. Can you send the token reset to my base station as well JamesC?
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brad10sc,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
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Im having the same problem... can you help?
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flaquete,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
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James, I've had an unresolved ticket opened up for weeks on this exact issue. Could you please send the token reset to my base station. Thank you so much!
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smian, kmcguire
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
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Thank you James, that fixed it!
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Inkslinginmofo7,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
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Hi James,
I’m getting the “uncertified accessory error.” on my basestation as well. Could I get a new token too?
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felixsan,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
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chrisbrown1224,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC
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Thanks for the help James, that did the trick!
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Despite several attempts, I can't get the connection to work with HomeKit as it should. I get the warning that the base station is not certified.
Here's what I've tried:
* Restarting the base station
* Completely re-install my cameras and base station
* Getting a new token from Arlo and restarting the base station
* Tried to contact Arlo support but their site/chat is always down
Any ideas?
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Thank you very much.
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jqnchvz,,
I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?
JamesC