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- Re: Can't Add Homekit on VMB4000r3 Q&A thread
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I successfully setup my 4 Arlo camera for Homekit this morning while at home. They appeared within the Homekit app just fine and I could pull up my live streams. Now that I am not at home, all of the Arlo cameras say "No Response". All of my other non-Arlo Homekit devices are working just fine. Also, if I open the Arlo app, all of the carmeras are online and working properly. However, the Arlo cameras don't seem to want to work within the Homekit app when I am away. Yes, I do have celluar turned on as well as Backround app refresh. Anyone else having this problem?
Solved! Go to Solution.
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Apple HomeKit
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It would also be very interesting to find out why the support never mentioned them even though I still have an open case and am contacting them at least once a week to get some updates.
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“ Thank you for your patience with the case.
Upon checking here, there should be a new firmware for the VMB4000 base station to be released within the next 2-3 weeks. This should fix the issue in regard to the ''Unidentified Accessory'' error for the Apple homekit integration. I'll notify you if its already being released.”
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Haha why doesn't that surprise me.
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You had better luck than me. Downloaded 13.2, rebooted, same “Unidentified Accessory” message.
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OK, I managed to get HomeKit working.
Although there is a firmware update coming in a few weeks that allows us to get a new HomeKit certificate without the help from support, but until then support CAN manually push a certificate from apple using your serial number.
I know an earlier post mentioned support said we have to wait for the firmware, but I can promise this is not the case.
I got confirmation they had resent the certificate.
Reboot basestation
Waited 10 minutes
Opened up Arlo app but HomeKit set-up failed, I didn't even get the uncertified error.
I fully killed the app, tried again and it HomeKit set up perfectly.
Maybe the live chat might be the best way to do this, I know for me personally creating a support case usually only gets replies weekly.
Good Luck.
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what is the latest firmware for your base station? 1.14.1.2_2916_1fdeefd i feel like a day or two ago that was different?
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https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes
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Found it on the release notes page. No mention of the current firmware. Maybe I just missed it
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I highly recommend you log a ticket with support.
They can (eventually) push a new security token to the Base Station, which should correct the error. Or at least it did for me.
From the error logs I managed to extract from my iPhone it looked like it was a security issue between the base station and homekit, so this explanation from support makes sense to me.
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to i tried contacting them via chat and low and behold i told them that i have reset the system twice so far aside from the other suggestions and issue remains the same and the reps suggestion was to walk me through the steps again after i told them multiple times it doesnt work either way. i asked if they can manually push a new homekit certificate and the rep stated not possible.
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I received a message from support that mine should work. Tried again and it did. I didn’t need to change anything. Not sure what they did.
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I've tried the online chat twice this past weekend and they didn't know anything about pushing new cert out or about the CEO's tweet. I have asked to escalate my ongoing case and left it at that. No update on the ticket since.
Yesterday I've noticed that my firmware changed to 1.14.1.2_2916_1deefd. Tried adding to HomeKit and it worked first time!
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My base station has also received that firmware update, and in what can only be described as typical Arlo, there’s no release notes for this one.
https://community.arlo.com/t5/Firmware-Release-Notes/bd-p/arlo-release-notes
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Check both my iPhone and iPad both the same under Arlo app, HomeKit and discover no wheel , nothing there see attached
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After months of struggling with the Incertified Accessory error, a quick DM to the CEO of Arlo had my certificate reset and I was able to add my base station and cameras to HomeKit
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Keep waiting, two more weeks....another firmware update. Rubbish. They’ve been lying to us since it was announced.
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Interesting, away from home I see the wheel turning looking for device , at home no wheel?
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Ok just did , let’s see....
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They offered to send a replacement base station out to try. The new base station worked with HomeKit flawlessly.
Now sure how or why, it’s the same model and firmware version, but it worked.
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