Apple HomeKit stuck at "Discovering your device. Please wait

[bryantrichar]

I've seen some responses about needing a token sent for this issue?

[BrookeN]

You are on the old user interface and have not migrated yet that is why you are unable to see it.

[Buskins]

Can I have a token too? 

[CT2023]

Hello,

I have added a second Apple TV, in another TV, with the same username. I can see the Arlo cameras but they all show only "no response". I tried reseting the new apple tv like 4 time, readded the user but still the same "no response" message.

Please help

Regards

CT

[1westside1]

Can I get a reset token as well?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

[Kyle7676]

Can you please send a token refresh. Thank you

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

[Sp00kySpic3]

@BrookeN 

Can I also get a token reset?

Thank you!!!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

[Tanraell]

Can I get a token reset as well please?  My hub suddenly stopped working on HomeKit and I can’t add it back.  Thanks!

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

[ndro777]

Hi, can you also please send a token to my device? Having the same issue.

Thanks in advance!

[BrookeN]

@ndro777 is your devices connected to a hub or basestation? Looking into resetting the token I do not see a basestation/hub on the account.

[ndro777]

It is a base station. I can give you the serial number if that helps?

[BrookeN]

Can you private message me the serial number as well as the email address it is attached to?

[ndro777]

Will do!

[BrookeN]

Messaged you. 

[Pasipeikko]

I have the same HomeKit problem as others. Cannot add Smarthub. Can i get a token also?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

[BBence]

Hi! I have the same problem, can you send me a token reset? 

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

[RobvH]

I also need a token reset for the base station (ultra smart hub and ultra2 cameras). 

Rob vH

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

[BBence]

Hi! Can you please reset the token for me again, the same issue just happened?

Regards

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?