Apple HomeKit stuck at "Discovering your device. Please wait

[bryantrichar]

I've seen some responses about needing a token sent for this issue?

[ocp9901]

Can I get a token reset please? I've the same problem.

[BrookeN]

@ocp9901 your token has been reset. You will need to reboot the smarthub/base station.

[jacobg7]

I also need a token reset. Thank you.

[BrookeN]

@jacobg7 your token has been reset. You will need to reboot the smarthub/base station.

[KileMullen]

This seems to be a common problem. I've been trying for two weeks to get it my camera to show up in Homekit. I think I need a token reset too. 

[spdanbury]

Can I get a token reset please? I've had the same problem for months.

[mingming2468]

I still can’t get my Arlo linked to Homekit, pls reset my token thanks

[BrookeN]

@KileMullen @spdanbury @mingming2468 your token has been reset. You will need to reboot the smarthub/base station.

[mingming2468]

Rebooted and searched for homekit twice but to no avail. Anything I could do?

[BrookeN]

Try these troubleshooting steps and see if that helps the behaivor you are seeing: 

How to troubleshoot Apple HomeKit issues for Arlo devices

[sswithjs]

I still can’t get my Arlo linked to Homekit, pls reset my token thanks

[BrookeN]

@sswithjs your token has been reset. You will need to reboot the smarthub/base station.

[ppaller]

Can I get a token reset please? I've the same problem.

[kimmyf]

I'm also stuck at the "Discovering Your Device" page after my base station stopped working in HomeKit.  The Arlo app worked fine, just not within HomeKit.  #VMB4000r3.

Can I also get a token reset?

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

How do I connect my Arlo device to Apple HomeKit?

[ppaller]

No change, still stuck on the "Discovering your device" page. Multiple resets without any effects.
"How to troubleshoot Apple HomeKit issues for Arlo devices“ didn’t resolve the problem.

[BrookeN]

I am going to do another reset. But this time do a factory reset of the base station. 

[peste]

Stuck too. Searched the internet and all roads lead to "Token reset"

[Weeraphong]

Hello,

 can you help me also please. Mine is also stuck on discovering device when trying to add to HomeKit 

[BrookeN]

@peste and @Weeraphong I have done a token reset. Please factory reset the base station and then try to set up the HomeKit again. 

[itairos]

Can I please get a token reset? I am also stuck on discovering devices...

[Dlim00]

Hello could I get a token reset as well please? I’m having the same issue.

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

[karrylai]

I have the same issue, can you help me? in fact, I do not know what is token? Thank you

[BrookeN]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?