Arlo|Smart Home Security|Wireless HD Security Cameras

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slash128
Guide
Guide

I had HomeKit set up but then removed it because I was reorganizing things. Now when I try to add my base station again the app just gets stuck on "Discovering your device. Please wait." I saw this posted elsewhere for a different hub and support sent a token reset request which seemed to resolve the issue for others. Is that what I need here?

613 REPLIES 613
Markj9
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Can you send my device a reset token? It’s stuck at discovery again.
randywei
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I’m having the same issue where I’m stuck at discovery. Can I get a reset token, please?

JessicaP
Arlo Employee Retired

Hi Markj9 and randywei,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

randywei
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Thank you, Jessica!  That reset token did the trick!

rcordeau
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Hi,

Can I get a reset token sent to my hub so I can reintegrate with HomeKit?

 

Thanks,

Rob

gminors
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Please can you send a token to me too??
Jesperk
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I’m also not able to connect HomeKit, can you please send a reset token to my base station.
Thank you.
GeorgeId
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Hello, I’ve having this same issue. I have tried rebooting a few times and dint work. Could you help with this?
yshah80
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Having the same problem.  Can you send a token reset to my 4500?

 

Thanks

mpatfield
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@JessicaP I am having the same issue as the user in this thread

 

https://community.arlo.com/t5/Partner-Integrations/Apple-Homekit-stuck-at-quot-Discovering-your-devi...

 

Can you please also do a token reset for me?

 

Thanks!

Jesperk
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Got it working now, please DO NOT send a reset token to my based, thank you

JessicaP
Arlo Employee Retired

Hi rcordeau, gminors, GeorgeId, and yshah80,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

TigerArloStatio
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I also have the same issue, is that I need request a rest?
JessicaP
Arlo Employee Retired

Hi TigerArloStatio,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

mpatfield
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I think my request might have been missed. Can you reset my token also please?
andrew_g12
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I can’t add my Arlo system to HomeKit despite trying all the solutions I’ve read online. I’ve seen a token reset seems to fix things. Could I have the code sent? Thank you
Veloman518
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My HomeKit setup wasn’t functioning so I removed my Arlo and now it can’t be detected any longer. 

JessicaP
Arlo Employee Retired

Hi @mpatfield,

 

Sorry that I missed you. I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

 

Hey @andrew_g12,

 

I'm unable to send you a token reset request due to your Base Station showing offline. Please make sure your Base Station is online and let me know.

 

Hi @Veloman518,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

cguerrero125
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Could I get a token resent to my base station? I saw that fixes this same issue I am having from you all's end? Thanks!

JessicaP
Arlo Employee Retired

Hi cguerrero125,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

andrew_g12
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Hi - it is online now if you could re-send the token. Thank you.
jjsearle
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Can you send a new token to my base station as well?
Jbn7343
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Could you also send a token reset to my base station as well?
GraniteDust
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Hi jessicaP,
Can I get a reset token sent to my hub so I can reintegrate with HomeKit?
GadgetVirtuoso2
Guide
Guide
Unable to setup HomeKit like many others because it is never found. It appears many other had their token reset and it works for them so please do the same for me.

Thank you.


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