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Re: Apple HomeKit stuck at "Discovering your device. Please wait."

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Can you send my device a reset token? It’s stuck at discovery again.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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I’m having the same issue where I’m stuck at discovery. Can I get a reset token, please?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Arlo Moderator
Arlo Moderator

Hi Markj9 and randywei,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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Thank you, Jessica!  That reset token did the trick!

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Hi,

Can I get a reset token sent to my hub so I can reintegrate with HomeKit?

 

Thanks,

Rob

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Please can you send a token to me too??
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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I’m also not able to connect HomeKit, can you please send a reset token to my base station.
Thank you.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Hello, I’ve having this same issue. I have tried rebooting a few times and dint work. Could you help with this?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Having the same problem.  Can you send a token reset to my 4500?

 

Thanks

Model: VMB4500 | Arlo Pro/Pro2 Base Station
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@JessicaP I am having the same issue as the user in this thread

 

https://community.arlo.com/t5/Partner-Integrations/Apple-Homekit-stuck-at-quot-Discovering-your-devi...

 

Can you please also do a token reset for me?

 

Thanks!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Got it working now, please DO NOT send a reset token to my based, thank you

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Arlo Moderator
Arlo Moderator

Hi rcordeau, gminors, GeorgeId, and yshah80,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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I also have the same issue, is that I need request a rest?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Arlo Moderator
Arlo Moderator

Hi TigerArloStatio,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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I think my request might have been missed. Can you reset my token also please?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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I can’t add my Arlo system to HomeKit despite trying all the solutions I’ve read online. I’ve seen a token reset seems to fix things. Could I have the code sent? Thank you
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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My HomeKit setup wasn’t functioning so I removed my Arlo and now it can’t be detected any longer. 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Arlo Moderator
Arlo Moderator

Hi @mpatfield,

 

Sorry that I missed you. I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit

 

Hey @andrew_g12,

 

I'm unable to send you a token reset request due to your Base Station showing offline. Please make sure your Base Station is online and let me know.

 

Hi @Veloman518,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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Could I get a token resent to my base station? I saw that fixes this same issue I am having from you all's end? Thanks!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Arlo Moderator
Arlo Moderator

Hi cguerrero125,

 

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

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Hi - it is online now if you could re-send the token. Thank you.
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Can you send a new token to my base station as well?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Could you also send a token reset to my base station as well?
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Hi jessicaP,
Can I get a reset token sent to my hub so I can reintegrate with HomeKit?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Hi Jessica,

 

Like all other folks here I am also stuck with device discovery page for setting up Apple Homekit integration. Hoping a token reset request to my base station will solve it so I’m requesting one please as well.

 

Thanks

Model: VMB4000 | Arlo Pro/Pro2 Base Station