Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I have iPhone XS Max. The Google Drive workaround works for me! Alleluia.... Dropbox did not work and I did not test one drive.
Model: VMC3030 | Arlo Wire-Free Camera
Message 301 of 603
Master

Re: Non communication from Arlo

See post 229 here https://community.arlo.com/t5/Arlo/iPhone-XS-Max-On-IOS-12-Is-Not-Playing-Videos-In-Library/td-p/163...

 

They do know about it, hopefully a fix is no too far off.

Message 302 of 603
Guide

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

The problem is iPhone Xs and iPhone Xs Max not iOS 12.0. I have 2 iPads and a iPhone 7 and 6s with iOS 12.0 on them and Arlo works on all of them except iPhone Xs.

Message 303 of 603
Aspirant

Re: Arlo Video Library Shows Videos But They Won't Play

I have same issue. My library videos can’t play, even I downloaded to my phone.. I’m using Arlo app on my IPhone.
Message 304 of 603
Aspirant

Library video can’t play, even downloaded phone still same issue

My library videos can’t play my records, even I downloaded to the phone still same issue. I’m using IPhone IOS 12
Message 305 of 603
Tutor

Re: mobil app vill not play video

I've been having the same problem.  The videos don't play on my iPhone or using the IE11 browser on my PC like they used to.  But I can see them using Chrome.

 

I have an iPhone Xs running iOS 12.0.1.

Model: VMC3030 | Arlo Wire-Free Camera
Message 306 of 603
Tutor

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Me too
Message 307 of 603
Luminary

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Are you saying your iPhone Xs Max can play the videos?  If so you are the only one...

Model: VMC3030 | Arlo Wire-Free Camera
Message 308 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I wonder if I can sell my cameras to an unsuspecting iPhone 8 user.... they won’t know what kind of a company Arlo is until the upgrade. Between all of the rechargeable batteries and the cameras I’m in for about $1k. Should have bought ring I guess. Oh well

Model: VMC3030 | Arlo Wire-Free Camera
Message 309 of 603

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I was able to download my Arlo videos to my phone and then send them to my Google Drive and then was able to actually play the videos that way. It is not ok and we should not have to do this, but it is a way to get the videos to play.

 

Message 310 of 603
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I am having the same problem as everyone Have done everything to fix with no luck. Netgear customer service is the worst I have encountered and not just for this issue. I also have Ring and they are much more reliable and have no trouble playing videos with new iPhone XS Max. Ring customer service is THE BEST!!!
Message 311 of 603
CVC Aspirant
Aspirant

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Same here.

No video playback from the Library on Iphone XSMAX.

Only bought a 4th camera a few weeks ago. Let's hope that they fix this!

Model: VMC3030 | Arlo Wire-Free Camera
Message 312 of 603
CVC Aspirant
Aspirant

Re: Libarary shows a video and plays a still image

On a new iphone XS perhaps????!!!

Message 313 of 603
Apprentice

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

Same problem here, iPhone XS...

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 314 of 603
Initiate

Re: Libarary shows a video and plays a still image

Exactly, on a iphone XS! This is beyond frustrating. I have been waiting for almost a month and there's no change. I'm checking for arlo app updates almost each day and failed to get in touch with support - the chat is not working and when I call from Norway Im just listening to the menu that is put ot replay without being connected to anyone. 

Message 315 of 603
Guide

Re: Libarary shows a video and plays a still image

Apparently they are aware of the problem and working on it. We'll see. 

 

https://community.arlo.com/t5/Arlo/iPhone-XS-Max-On-IOS-12-Is-Not-Playing-Videos-In-Library/td-p/163...

 

Message 316 of 603
Guide

Re: mobil app vill not play video

They are aware of the problem and working on it...so they say. 

 

https://community.arlo.com/t5/Arlo/iPhone-XS-Max-On-IOS-12-Is-Not-Playing-Videos-In-Library/td-p/163...

 

Message 317 of 603
Guide

Re: Library video can’t play, even downloaded phone still same issue

Message 318 of 603
Initiate

Re: Arlo videos won’t play on new iPhone XS MAX

How long do we need to wait?! Seriously, all of the 4 cameras have been completely useless for me for the past month (since I bought the new iphone). If this won't be fixed within the next week I'll go back to the store were I bought it and ask for my money back as those cameras are simply NOT DOING THEIR JOB. The support-chat is not working and the phone calls are not being answered (I was delighted to hear the menu 7 times as it's not responding to *press 1*).Thank God that we are allowed in Norway to return such crappy products aaaall the way back to the manufacturer, especially when the customer service is so bad. 

Message 319 of 603

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

I do have somewhat of the same problem with my camera detecting motion but not playing back the video; it’s just showing the first frame nothing else, and I also have the iPhone XS Max. However, I have two different cameras on my system. My Arlo Pro plays the video back, but my basic Arlo camera doesn’t, so I’m thinking it can either be this particular model of camera that’s not working well with IOS 12, like this model of camera needs a software update or something., because I can’t imagine that it’s our phones. Nah!
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 320 of 603
Apprentice

Re: Arlo videos won’t play on new iPhone XS MAX

😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑
Message 321 of 603
Highlighted
Apprentice

Re: Arlo videos won’t play on new iPhone XS MAX

I have 10 cameras.

 

The lack of "Arlo smart" in Europe and no HomeKit combines with this makes me looking for alternatives.

 

😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑😑

Model: VMB3000 | Arlo Base Station
Message 322 of 603
Tutor

Re: Arlo videos won’t play on new iPhone XS MAX

My suggestion to everyone here, keep emailing them, keep posting on the forums and blow up thier Twitter with this issue. Make as much noise as possible.

Message 323 of 603
Guide

Re: iPhone XS Max On IOS 12 Is Not Playing Videos In Library

As somebody else mentioned, the issue seems to be the type of h.264 compression used by the classic Arlo cameras and the Arlo Pro cameras. There's a difference between the two. Apparently, for some insane reason, the new iPhones don't like the encoding profile used for the classic Arlo video. What's weird is that the video CAN play back from within Google Drive. Maybe Google is transcoding the video? If so, I wish Arlo could update their video compression to something compatible. Otherwise I fear the original Arlo camera will become a legacy product. I mean, this product CANNOT be sold anymore without a very clear warning that it's a legacy product that isn't compatible with modern, popular mobile devices. And if that's the way it's going to be, I will be FURIOUS. These cameras were expensive, especially when you factor in the batteries. They should still be usable by those of us with new iPhones.

Message 324 of 603
Initiate

Re: Arlo Pro Is Having Video Play Back Issues

I have rebooted my phone. Don't know what OS means. Phone is same one I used last two years without a problem. Moto 2. I have changed internet and the speed is fluctuating between 7-30 on speed tests. Supposed to be 25. Could this be the problem?
Message 325 of 603