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Hi I have just got the new iPhone XS max and it is synchronised to my cameras but it will not play my library videos but will play live events can you help please
Solved! Go to Solution.
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I have 5 x Arlo Pro cameras. I had a iPhone 6s but just upgraded to a XS today. Am having problems with viewing in the library as the first few seconds picture is frozen but can hear sound. Am running iOS 12.0 as was my iPhone 6s and my iPad. Still working on my iPad as normal using iOS 12.0. Download behaves the same way as in library picture freezing for the first 5 seconds but can hear sound.
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I have some Arlo Pro 2’s hooked up to old base stations and some on a new style base station. So it doesn’t appear to be a base station issue. My Arlo Q is connected direct without a base station. So for me it is a first gen Arlo Problem.. Arlo Pro 2’s seem to be working fine.
Z
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Was working fine with iPhone 6s problem is only with iPhone XS. We also have an iPhone 7, iPad 4, iPad Air and iPad Pro. Working fine with all other devices only having a problem with new XS iPhone. I have 2 new base stations with my 5 Arlo Pro 2 cameras. Definitely a problem working with iPhone XS.
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The Arlo 1st gens they are not working are H7’s running 1.2.21616.
Z
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The engineering team is aware and is currently investigating and working toward a resolution for this issue. We apologize for any inconvenience this has caused, while we work toward a resolution, we recommend using a browser to view videos.
I will provide an update as soon as I have more information.
JamesC
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I think there are still some issues with the new phone and ios 12x...
But Arlo is aware of same
Morse is faster than texting!
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Debbiedis,
The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.
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@CaliGirl04 wrote:
Wait... you found a solution???
I have a solution to the problem of cameras randomly disconnecting and you needing to remove the batteries all the time get them to reconnect.
But not the "not playing video on new iphone problem" currently under discussion.
Chris
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is that really serious? since 3 weeks we hear the same here! Your support is ridiculous and just bad! we finally want solutions and no excuses!
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ARLO clearly has a problem with its app and the iPhone XS/XS Max
Why is there NOTHING on the customer support page to indicate that ARLO is aware of the problem and working on it?
This is how companies fail, by disregarding their customers.
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I made an account just to say that the issue of not being able to play videos is bad, and Netgear should feel bad about it. Not being able to see the videos defeates the whole idea of having the cameras. I bought them from Costco over a year ago and am seriuosly thinking about returning them.
Just now the app completely crashed and caused a full reboot on my iPhone XS Max when trying to play a video.
Even when the video playback did work, ever since the app updated its interface, scrubbing within the video has become almost impossible.
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I can view the recorded clips that are in the library. I just can't get live feeds to play. Also, my brother replaced one of the cameras that went bad and I can't see it in the app. The old camera was there so I removed it. Have no idea how to add that replacement camera.
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Now I’m thinking I’ll give Nest or Ring a look to see what they have. I figured the Arlo was a good choice for home security, but learning that others are having issues as well (including the disconnected camera issue), it may be time to sell the Arlo and try the competition.
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