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Hi I have just got the new iPhone XS max and it is synchronised to my cameras but it will not play my library videos but will play live events can you help please
Solved! Go to Solution.
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Not to be celebratory of "misfortune," but I'm glad that it's not just me! Upgraded to an iPhone XS Max running iOS 12 on 9/21 and haven't been able to watch videos in my Arlo library since. I'll get the notification that motion was detected but it's just a still image. But the tracker at the bottom moves as if there's a video playing. It was only once I logged in to Arlo via a browser on a computer that I was able to view videos.
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I just finished a troubleshooting session with Apple. Since the issue is only on the new XS or XS max phones. That’s obviously not iOS $.12 the videos play on my iPad. Anyway, bottom line, per Apple…
“Okay so while you were doing the force restart I did some research and I found that the Arlo cameras need to have a firmware update to match the iPhone XS software, to get this done I recommend getting in contact with Arlo. Does this sound good?”
I hope this helps, I’m sure not care is working on it. Hopefully they’ll have a resolution soon
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Im am having same problem. No video playing after I get alert. what is the deal I hope it gets fixed soon.
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iPhone XS Max IOS 12.1
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Can Arlo contact Apple for help?
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Good on you for taking it back, and expressing its not at advertised and not fit for purpose.
Sadly most of us cant do that now as our units are out of warrenty.
The most anoying thing is Netgears deliberate and complete ignorance of its customers. Except for just one entry in this blog they are really treating us with contemp. At the very least there should be daily updates as to the progress of a solution.
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Their attitude is the same with the "camera dropping out and not reconnecting problem". Which they never fixed. I found the solution but every time I tried to post it on this blog it was removed withing 15 minutes.
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I am having the same issue with the iphone XS - IOS 12.0. I am receiving notifications about motion and the 10 sec video clip but when I log in on the app, the video is not working - all I see is a still image. Very frustrating. Any updates????
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I just upgraded to the iPhone XS yesterday and noticed my videos were also not playing back on the iphone app. Luckily I can view the videos on the computer. I have already restarted the base station, removed device and re-synched and still having the same issue. Hopefully the Arlo team can get this fixed ASAP!
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