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Hi I have just got the new iPhone XS max and it is synchronised to my cameras but it will not play my library videos but will play live events can you help please
Solved! Go to Solution.
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Assassinrow,
Are you experiencing this on all your devices? Did you reboot the base station or did you reset it with a pin?
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Assassinrow,
Is the video appearing frozen on your computer/tablet & phone? What phone do you have?
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Videos will “play back” (as the slider moves), but the image it shows is static (as in, it doesn’t move, its a still image). If I try to download them to my device, all I get is a video that’s all white.
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Same here. Have Arlos, ArloPro2's. Only see a screenshot. Can't play recorded video. Can play live. Can play through pc browser. Had an Iphone X, upgraded to the XS Max, restored from the X image.
Please fix.
Zandian
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jflenner, Assassinrow, Gizzygone,
The engineering team is aware and is currently investigating and working toward a resolution for this issue. We apologize for any inconvenience this has caused, while we work toward a resolution, we recommend using a browser to view videos. I will provide an update as soon as I have more information.
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Sadly Arlo is all about money,
I have seen this before. They probably dont actually have any inhouse developers/ coders. All the coding work is out sourced. The idea is you pretty much save up all your issues and then organise some funding and then get an external company to fix it for the lowest price. Certainly this is the way the app would be supported.
Companies who have inhouse app development would fix this over night. They would be telling us about the problem not the other way round.
I think this is going to be a long wait. probably untill arlo brings out a new hardware product that needs to be supported. The video fix will be incorporated into that app update.
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I too am experiencing this issue. Original base station, 3x original wireless, and 2x pro.
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I have the same phone and am having the same problem. It has something to do with the phone because I have an ipad pro with ios 12 and I can view saved videos in the library on it. Have you gotten a resolution to this problem yet?
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So I just bought this camera system and it works great. Only question I have is why when it picks up detection it records a picture of the motion? Not an actual video of what is happening? Basically it just snap shots a picture of the motion that’s it?
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I’m having the same problem. It just started a couple days ago even though I change to the iPhone XS on 22 September. I have two regular Arlo‘s and one Arlo pro with sound. The only one that plays on my iPhone is the Arlo pro with sound. The other two just have a stagnant picture, the video meter at the bottom acts like it’s playing but the video itself does not change. I am running iOS 12.0. My phone says the software is up-to-date. All of the videos and cameras play on my iPad Pro, it is running the same iOS 12. Even videos that are tagged as favorites, downloaded or anything so won’t play on my iPhone XS (except the Arlo pro camera.)
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