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As of 4:00 p.m. on 8 July 2018, my system stopped recording detected motion. I've rebooted/restarted the base station. I confirmed through the home screen that the base station and all cameras are armed. I'm able to see live views through the cameras but can't see any recorded activity. The system worked fine until 4:00 p.m. on the 8th. I didn't change anything with my home internet system, etc., then, so I can't think of why it stopped working. Apologies for what seems like a duplicative post but the system wouldn't let me add to an existing thread from two years ago. Thank you.
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Same problem, started yesterday 10.12.18, mid afternoon. Receiving notifications of motion and is actually capturing/changing the still image for each camera when the motion happens, but my recordings are not showing in the library. Re-started base station, not updates for it are showing.
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They had better get it together or my cameras will go in the trash and be replaced by Ring.
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Arlo, what is going on?!?!?
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Hey Arlo! How about some answers!!
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I have experienced the same thing during the past 3 months. I usually received about 100 notifications a week, only 4 or 5 of them had recordings shown in the video library. VERY DISAPPOINTED!
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After my phone app updated a couple days ago. Nothing is recording.
![](/skins/images/EF14C295FF39EC238D5B90C6F9E5554E/responsive_peak/images/icon_anonymous_message.png)
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i Receive motion notification but not recorded videos., I have tried everything. I hope there is some software update or the brand resolves the problem as soon as possible.
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Some video never make it to library,,we get the notice, we were quick saw the person,, that video never made it to library, others after that did, so where is missing video?
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I have also seen a few videos not show up in the library after getting an alert.
If I leave the app alone while the video is recording and do not try to view the library until the new video counter updates it seems to always work. Wish it showed up in. The library regardless of what I did
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Thanks
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Hi All. My system has started to do this today. This is very frustrating when you need to see the videos.
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This issue is still happening! Arlo is recording only sometimes. I found out yesterday when there was a man in front of my door. Luckily, I have a Ring doorbell, and it picked it up but my Arlo didn't even show motion!
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Mine started working fine a few days ago, I can see video clips recorded again. Here is what I have done, not sure which one did the trick. Hopefully this can help someboday.
- Reset arlo hub, reconnected the cameras to the hub again (no video, only notifications).
- Increased the camera Motion Sensitivity to the maxium (no video,only notifications).
- Added my arlo accunt to the SmartThings account (no video,only notifications).
- Removed my arlo account from the SmartThings (received both video and notifications).
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I'm getting notifications of activations of cameras, no recordings being found in the app or the desktop version. I've rebooted via software and hard reboot with no success.
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We are still having the same issue...
has as been going on for days now...
Arlo,
PLEASE FIX THIS ISSUE
Thank You
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Same issue - Recordings stop on October 30th. Cameras are powered up and same configuration as always - recordings spontaneously stopped working.
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