Database service is currently down...

[mikeavs]

We're sorry, the database service is currently down. Please try again

We're sorry, Arlo is currently unavailable. Please try again later

Is anyone else getting this?

[TomMac]

The new schedule setup threw me off for a second.... but in all it seems to work well.

Also the timer on the static shots was a great idea ( as opposed to the older plain date of last view )

Good work Netgear

[KMKM]

On the new app how can you check cloud usage (how do you know how much room your recordings are using?). 

Also so how do you get to the settings where you can choose either to delete old recordings to make room for new ones or not to record until you have manually deleted old ones? 

Thanks 

[Viperbird]

Doesn't look like there is a storge limit for the first 7 days any more.I have been running 5 cameras fo a month now with 40-50 recordings on average a day and was not able to hit the max.

[KMKM]

That's interesting. I just recently bought the premier for 64 GBP because I was using about 1gb a day.

Netgear can you please advise. How do you check usage limit? Also if there is a lack of limit why were netgear still selling premier packages

[KMKM]

Hi

Can someone from the netgear team please advise on my question above. The customer service team either put you on hold for over 30mins or have not been able to answer simple questions like above. Like other I have spent over 500 gbp on devices and packages and despite liking the product generally, find the customer device very poor

[Fedmo98]

Messaging service unavailable as of January 22 2016 for the last four days

[Fedmo98]

Now receive message data base is down

[JamesC]

Fedmo98,

What is the behavior of your base stations internet LED? Where are you seeing this error message?

JamesC

[Fedmo98]

On the arlo interface currently on the west coast cameras and base on east coast trying to restart remotely

[jguerdat]

Probably won't help but try the other connection type, app or browser. 

Can you get someone at home to check on your base?

[Briand0037]

Just pulled my arlo pro system out of the box. All lights are green but I get "We are sorry, the database service is currently down. Please try again." after I agree to the term of service. Then nothing! Any suggestions?

[jguerdat]

Try a few things.  Power off the modem, router and base.  Power them back on in that order, allowing each one to start up (2 minutes or so) before doing the next one.  If that doesn't help, try the reset button on the base until the LEDs flash amber.  Let it start up and try again.  You could try it on a neighbor's or friend's network in case it's something about your network.  If still no go, swap the system at the store since the base may have an issue.

[JamesC]

Briand0037,

Are you still seeing this behavior after trying the suggestions above?

Please let us know,

JamesC

[Briand0037]

JamesC
Yeah I am. Apparently the refurbished unit I purchased was not deleted from the previous owners account. Arlo Tech support is telling me I need to either return the unit to the store or via RMA to Netgear.
Either way it's a major PITA!