wont connect to internet

[peneinna]

I just changed my modem and now my base won't connect via ethernet cable.  My power light is green, but my internet light is amber. I'm not sure what to do at this  point.  I did a factory reset and light is still amber.  What can I try now?

[Loughner]

So I checked my internet router settings.  Everything is connected and my router says the Ethernet is active soooo it must be on Arlo servers end.  So glad I’m paying for recording services on my Arlo Pro 2 and now I have no service.

Nice of Netgear to keep us in the loop!

[Jenkinstod]

 Afraid I'm in the opposite situation. The Arlo cameras are my primary. Really hope they figure this out soon. 

[rj2017]

CAN NOT CONNECT TO INTERNET WITH ARLO BASE. TRIED ALL OPTIONS. CAN SOME HELP?

[Swells1575]

My concern is that I JUST bought this.....TODAY. If this is what I have to expect I might just return it. I tried calling their support line and it was Busy.....for the last 3 hours. Not impressed.

[Tipton]

Arlo is melting down in front of our eyes. Darn those Russians, Crooked Hillary was right :).

[Swells1575]

I did the same thing though. Went through my router settings and made sure everything was right. Has to be on their side.

[Gellar97]

I didn't pick a good day to get one

[wlc2]

I have had my system for almost a year and today.... ISSUES!  ???    I tried everything and decided to delete and reinstall.   :(:(   Now I can't even get my basestation to connect to wifi.  Been on the phone with internet provider to open ports that online support had listed.   NOTHING is working.  I just boought another system to give as a gift,  tried that base station and it isn't working either!!!!!.   ???   I have had the same internet for years... and it worked up till today with my arlo.  Everything else is working with my WIFI.    HELP....   I want my cameras back.... 😞   

The internet light just stays amber....   please help.   

[floodofnoise]

Yeah, same here. We can't add the devices back because they can not reach the arlo servers.

[tinman517]

Still showing one amber light in the middle. 

[Brybry]

Anyone back online yet and if so, do you have to restart system or does it just go back online?

[batichtchev]

I tried to connect to my ISP`s router and to my Netgear EX7000 range extender. With the same unsuccessful result. Amber light on "Internet" on the base. Installation manual is a joke too. "If there is no green light read the manual again or go to the website for help".  Sounds more like a mockery than "assistance".

[manfredz]

i've been back on for a couple hours but many still aren't so looks like they're bringing things back server by server.

[josephgarvey17]

Arlo finally posted something to Twitter

https://mobile.twitter.com/ArloSmartHome/status/934242947368923136?ref_src=twsrc%5Egoogle%7Ctwcamp%5...

[manfredz]

Netgear is having server issues.  Some servers back up, so some userso k; others not yet.

[Teo4335]

I'm having d same issue....base won't connect to d internet...Any answers?

[manfredz]

Netgear is having server issues.  Some servers are back up, so some users ok; other serversare  still being worked on.

[batichtchev]

I understand the base is supposed to connect to MY network first. Not to Netgear server. Not true?

It is my initial set up. Of a just bought brand new product. (Not cheap B.T.W.).

[Klcm]

😂😂

[Tomatera]

My Arlo system has been working for 3 months trouble free. Now today after the connection to arlo’s Servers went out and then came back on there is no Ethernet light. I have power light and amber camera lite. I have changed cables, reset routers and modems. Reset the base. Verified router settings, but no lite therefore no connection. Is my Arlo base dead or is there a fix? I have used the rest button countless times. I have an AirPort Extreme router with a netgear switch. I have traded connection ports on the switch and verified a internet connection on all ports. Anybody?

[Teo4335]

Thank u all!

[tsukinguyen]

Same here, just bought mine today. I’m very techies so I know what I’m doing. Tried many ways still doesnt connect. The internet light just stay amber. Reset doesn’t even do anything.

[CAPTWINDOWS]

Hope netgear made enough money on all these new black Friday sales to upgrade the servers........needless to say very disappointed I spent over $500 on netgear products today😤

[tinman517]

You are not alone in this. Everyone is experiencing the same. Netgear is having severe issues.

All we can do is wait.

[Klcm]

........added a couple cameras preparing for this season.