Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Arlo won't connect to internet

I just changed my modem and now my base won't connect via ethernet cable.  My power light is green, but my internet light is amber. I'm not sure what to do at this  point.  I did a factory reset and light is still amber.  What can I try now?

Model: VMB3000 | Arlo Base Station
Message 48 of 204

Accepted Solutions
Community Manager

Re: Arlo won't connect to internet

RESOLVED: Some Arlo Base Station reporting as “Offline”

 

Following is an update on the Arlo Service interruption.  On Friday November 24, 2017 at approximately 11:00am Pacific time, we experienced a major service disruption which impacted Customer’s ability to access their Arlo Systems.   Services were restored at approximately 2:00am Pacific Time, Saturday November 25 although some Customers may have continued to experience issues for several hours after the fix was implemented.  If you are still experiencing an issue with your Arlo system, please contact support at:  1-(408)-638-3750.  We sincerely apologize for this service interruption and it certainly does not reflect our standards of service availability.  Our technical teams continue to work diligently to ensure services remain available and we are reviewing our internal processes and systems in order to prevent this from happening in the future.  Again, we apologize and thank you for your patience.

 

JamesC

Message 204 of 204

All Replies
ac5 Aspirant
Aspirant

Arlo cameras go offline

My system is more than 1 yr old but less than 2. The cameras about a month ago keep going offline. I've reset the cameras multiple times, reset the base station, updated all the software, and changed all the batteries.
Any ideas since I'm out of warranty? Should I buy a new base station? It's probably more cost effective to scrap the whole system and start over. Ashamed that the whole system breaks down after a year.

Any advice?
Model: VMC3030 | Arlo Wire-Free Camera
Message 1 of 204
Master

Re: Arlo cameras go offline

I had a problem with cameras going offline and being hard to sync. I moved my base station about a foot further away from my wifi router and it fixed it. I've said it to a few people now and it's worked too. I'm guessing there was some interference going on. Worth a try

Message 2 of 204
ac5 Aspirant
Aspirant

Re: Arlo cameras go offline

I forgot to mention that my base station is about 40 ft from router.

Message 3 of 204
Master

Re: Arlo cameras go offline

How does it get its internet connectivity?

Message 4 of 204

Base station won’t connect to WiFi

Everything was working fine now my base station won’t connect to the WiFi. Other items are connected fine. Tried resetting many times.
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 5 of 204

Wont connect to internet

I've tried restart modem router yes cables are plugged in. It was after arlo went down today now it's stuck offline.
Model: VMB3000 | Arlo Base Station
Message 6 of 204
Apprentice

Re: Wont connect to internet

Same situation here. I wish that someone affilated with Netgear would provide us with some sort of information/update concerning the outage. This is frustrating.

Message 7 of 204
Apprentice

Re: Wont connect to internet

Same here.

Message 8 of 204
Guru

Re: Wont connect to internet

There were at least some servers down but it's now working, at least for me.

Message 9 of 204
Apprentice

Re: Wont connect to internet

Bases still not connecting for a lot of people

Message 10 of 204
Initiate

Re: Wont connect to internet

Yes down for me also.
Message 11 of 204
Aspirant

Re: Wont connect to internet

My base station stayed connected although I couldn’t log on through the app.  I could view my cameras through SmartThings but not through the app.  I reset the base station and now it won’t connect at all.  I just installed today, so I’m new to the Arlo world.  Is there a system status page that is viewable to users?

 

Message 12 of 204
Aspirant

Re: Wont connect to internet

Same here... App said authentication error for a few hours... Not the app logs in but the base station won't connect to the internet.
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 13 of 204
Aspirant

Re: Wont connect to internet

Same here...annoying...

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 14 of 204
Guru

Re: Base station won’t connect to WiFi

A base doesn't connect in any way to your WiFi.  It uses an Ethernet cable to connect to the router.  What have you tried? What are you seeing, especially the base LEDs?

Message 15 of 204
Aspirant

No internet to base station

Have 1 green light And 2 yellow lights. Just bought worked fine for a day now it won't connect to the internet.
Message 16 of 204
Tutor

Re: Wont connect to internet

Same problem here. I've reset the base unit, pulled the power to cycle it, tried a different ethernet cord and a different ethernet port - nothing helps. Glad to hear others are having the same problem (well, wish we all weren't, though ...)

Model: VMB3000 | Arlo Base Station
Message 17 of 204
Apprentice

Re: Base station won’t connect to WiFi

There are numerous posts right now with base connection issues, troubleshooting will not help 

Message 18 of 204
Star

Re: Wont connect to internet

Thank goodness I'm not the only one! My base station crashed and burned hard, and now I'm going to have to reset everything if/when I can ever get it connected. OH AND GOOD LUCK TRYING TO GET ANY ARLO CUSTOMER SERVICE -- THEIR PHONE NUMBER DOESN'T CONNECT, THE CHAT OPTION DOESN'T WORK, THEIR TWITTER ACCOUNT DOESN'T ACCEPT DM'S AND ALL YOU'RE LEFT WITH IS EMAIL -- ANY GUESSES ON WHETHER YOU'D EVEN GET A RESPONSE IF YOU TRIED TO SEND A MESSAGE?

Message 19 of 204
Aspirant

Re: Wont connect to internet

same - coundnt get in the account at first. Now base station wont connect to internet. Tried everything.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 20 of 204

Re: Wont connect to internet

Same issue here - following for an Arlo response. Haven't even had this system a full 24 hours.

Message 21 of 204
Initiate

Re: Wont connect to internet

Setting-up my new system.  Oye.  What a nighmare thus far.   I cannot connect the base station.  ISP checked ports, etc.  No problem on their end.  Could this be related to the server connection issue others are experiencing? 

Message 22 of 204

Re: Base station won’t connect to WiFi

You’re right poor wording, my Ethernet cable is connected. I’ve unplugged everything to reset I’ve used the button. I have 2 green and an amber in the middle LED
Message 23 of 204
Master

Re: No internet to base station

Turn off your base station. Restart your router. Ensure internet access on router. Turn on base station. Wait for power and internet lights to go green

Message 24 of 204