Arlo|Smart Home Security|Wireless HD Security Cameras

Base station offline

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Pendergast Follower
Arlo base has been offline for two days. Unplugged, factory reset, removed it from the app and added again. Nothing works. All three lights are green base is offline.
Guru TomMac Guru

For your reset , did you hold in JUST the reset for 10+ secs?

Morse is faster than texting!
melkin Aspirant

same problem,3 solid green lights but base station not connected. Any solution?

Model: VMB3000 | Arlo Base Station
melkin Aspirant

followed reset proceedure. then tried to sync. failed. left with two green and one amber. base still not connected.


Model: VMB3000 | Arlo Base Station
gososavero Aspirant
Same issue, I tried everything is on the post but still without connection.
Everything in my house is working fine, except the base station
Model: VMB3000 | Arlo Base Station
JamesC Community Manager
Community Manager

RESOLVED: Some Arlo Base Station reporting as “Offline”


Following is an update on the Arlo Service interruption.  On Friday November 24, 2017 at approximately 11:00am Pacific time, we experienced a major service disruption which impacted Customer’s ability to access their Arlo Systems.   Services were restored at approximately 2:00am Pacific Time, Saturday November 25 although some Customers may have continued to experience issues for several hours after the fix was implemented.  If you are still experiencing an issue with your Arlo system, please contact support at:  1-(408)-638-3750.  We sincerely apologize for this service interruption and it certainly does not reflect our standards of service availability.  Our technical teams continue to work diligently to ensure services remain available and we are reviewing our internal processes and systems in order to prevent this from happening in the future.  Again, we apologize and thank you for your patience.