My wife's location services/privacy were all set up correctly, allowing the Arlo app "always" access to location, etc.
So, not an issue with her device, her app, her setup or her anything
Did you try reinstalling the app on her phone? Then going through the process of adding her to the base station?
Thanks for the suggestion, but I think I'll just wait on Arlo to fix this now, especially since they admitted yesterday on this forum that there is still a problem and they are working on it
I'd rather not waste any more of my time on this until they say another fix is out (whether it's server side, an app update or a basestation firmware update)
Arlo’s geofencing feature is now working as expected for most customers. We apologize for the inconvenience and appreciate your patience during this time.
For more details on how to add and manage multiple mobile devices for geofencing, please see this Arlo Knowledge Base Article.
Our team is committed to optimizing this feature for all users and their various use cases. With this in mind, Arlo will soon host a survey to collect more specific feedback around users’ environment and set up. We would appreciate your participation in this survey as the information you share will assist our team to enhance our products to best meet our customers’ demands.
Note: We will provide updated information here as it becomes available. Marking solved to float the latest information to the top of the thread.
So your going to post that we are going to have an update to the Geofencing issue here on 6/6/19 only to get our hopes up, and to “stay tuned” but then only to post on 6/6/19 saying that “it’s working for most.” Is this supposed to be a joke? Then your going to send out a survey asking how we use..Geofencing? For real? How does anyone use Geofencing when it comes to any kind of Home Security/Camera System with multiple users..when both People leave Home the System should Arm, and both should report as “Out of Zone.” Obviously this isn’t happening..unless your just not reading our comments? I’ll tell you again... GEOFENCING RULES only work with a single user attached to one singular Base Station. As soon as you add a secondary user..it’s over, nothing works, the primary will show as “In-Zone” when Home and “Out of Zone” when away from Home, nothing Arms, or Disarms and the Secondary user will show as “In-Zone” indefinitely..or sometimes “Unavailable.”
It seems that the people here on the forums can troubleshoot better than the entire Arlo Software Dev Team..or again your just not reading our comments.
Seriously...you guys need to get with the program..this was not a acceptable solution..so I made sure to un-mark this as accepted.
Can you give us a real update?
I totally agree with this comment as well.
I have the exact same issue. VMB4000r3, 1 x H3 and 2 x H11 cameras. iPhone 6 and iPhone 5.
(Yes this is an Arlo Ultra Group, discussion, but it is happening with my hardware as well)
Just saw @JamesC 's message saying the issue had been fixed and got really excited to be able to finally actually use the camera system I purchased for our studio.
Turned it from "disarmed" to "geofencing" and immediatly started to get motion alerts despite someone who is added to the system being in there.... problem is definitly still not fixed.
Support has straight up stopped responding to my correspondance.
all up, a really dissapointing first experience with netgear / arlo.
This response is a disgrace, My geofencing actually used to work with multiple users untill a couple of weeks ago when it was broken by an update.
This response, combined with the lack of communication about the alleged homekit support is really making me regret my decision to purchase this product.
You and you superiors really need to take a long hard look at the way you are treating your customers, because it is utterly disgracefull.
As of 8:00am EST it seems for now for the first time in a loooong time my Arlo App is working with Geofencing rules!!!
I even asked my wife if she had been using the Arlo App this morning, last night or even opened it within the last few days, she has not. Which is what I was hoping for. It’s not backgrounded or open...nothing.
I am PRAYING that Arlo identified the real issue and we can finally put this to rest. I will report back if it continues to work over the next couple of days.
Im still having issue today (6/11/2019). Geofencing Enabled Devices are 2. My phone says "unavailable". My wife's phone is in zone. I have set Arlo to Armed IPhone to Location NEVER, shut off phone and then reset Iphone Location to Always and Arlo to Geo. NO differece. Why is it that Arlo Support isnt on this forum assisting and solving vs the group. Im only goinng to put up with this crap for a couple more days and then going back to ADT that has a responsive Support Group........
As of 6/12/19 at 8:00am EST, it seems that Geofencing is NOT working again for me. It seems that my secondary iPhone yesterday did report “Out of Zone” correctly, and when my device left for the day it also reported “Out of Zone” and the system armed Away Mode. However once my wife returned home with the secondary device, the device showed as “In Zone” but the Base Station did not set the system back to Home Mode and disarm properly.
As of today 6/12/19, the secondary device is still showing as “In Zone” when it is not, as my wife left for work at least a hour ago.
So sadly, Geofencing is definately still broken.
Its even sadder is that Arlo Support indicates all is fine and wont make a comment on this. What's the next step for all of us?