Arlo Ultra 2 - one camera suddenly stopped live streaming

[Mena]

I have a couple of Arlo Ultra 2s.  One of the cameras suddenly stopped live streaming and from various discussions dating back a bit, seems to be a problem with various Arlo cameras in addition to the Ultras.  

Personal experience from Arlo support is superbly underwhelming.  The support only seem to be able to suggest methods described in the various community discussions which had been proved to be unworkable, wasting a customer's time and effort.

Further response is deplorable!  Promised response on solutions within 24 hours did not materialise, but regurgitation of prior queries which had already been answered via email.

Essence from experience, buy Arlo, but do not hope for or expect any customer support or any knowledgable customer support which can help you solve their technical issues if they materialise!  

[JamesC]

Mena,

When you say the camera stopped live streaming, could you provide more detail? What happens when you attempt to live stream? Are you seeing any error messages? Will the camera still record video to the library?

JamesC

[Mena]

Hi James

This had been going thru with your support team on a circular discussion.

Premise is :

- 1 Arlo Hub with a dedicated Internet Access with 200Mbps fibre line;
- 1 out of 5 cameras ceased up and stopped live streaming - pressing play shows "The Request timed out" on app and just fails to connect via browser;
- reset of the camera in question did not resolve the issue;
- change of placement of camera in question to position close to Arlo Hub did not resolve the issue;

- steps repeated with online support team x 3 times did not resolve the issue;

- Online Support supposed to revert with solutions within 24hrs, but only repeated the above queries in subsequent emails.

It does seem that Arlo Support with only works on USA Eastern Time (which is useless for the rest of us who do not reside in the USA), reads / operates only from a script and is unable to offer any real or viable solutions.  

[Mena]

Further - the camera may detect motion, but does not add anything to library.

[Mena]

UPDATE

No solutions given, no ownership by any of the customer service personnel.  2.5 weeks, every 3 days, an email from Arlo Customer Service, which repeats the same solutions like a broken tape recorder, without reading any of the prior response of the initial discussions / with the customer service personnel.

Highly unhelpful and very frustrating customer service personnel.

Recommendation, STAY CLEAR of any ARLO Products, unless you are lucky to have a product which will be fault free for life.