No geofence devices listed

[brad_lewis]

When trying to set up geofenceing there is No devices listed under available devices, how ever under setting privacy settings there are three devices listed. How to I get them across?

[BrookeN]

Is anyone still seeing the duplicate devices still? If so please send a screenshot of the devices that need to be removed as well as the the user id and a list of the devices that are needing removed. ( They can not be friends devices) Send all this information by dm. You send a dm by clicking on the envelope icon on the top right of the forum page.

[AnthonyN]

Agreed. 

thanks for your assistance @BrookeN 

My geofencing is working now, although the app is very buggy and the available devices list and the naming of devices issues really needs to be resolved. 

Arlo support is woeful and it shouldn’t be up to a helpful and switched on forum moderator to resolve issues as big as this that have had no resolution for months. 

thanks again @BrookeN 

[BrokenProduct]

Trying to, yes. I have sent them the same screenshots as I posted in here.

Not sure if my issue needs escalation on their end and/or if there is a difference between here and there?

[Highway61]

I did contact phone support as you suggested and after more than an hour the representative could not fix, so the issue remains. My device still does not show up in Automation/Geofencing so I do not have a working Away Mode.

I would just delete my account and start over, but the app warns that I will lose my paid annual subscription.

[BrookeN]

Before doing that let me look into this a little more. 

[Highway61]

Still looking? It's been 5 days. Phone support says they escalated the issue 2 days ago and it's been silence from them ever since. Your product is failing and no one in your department seems to care. 

[BrookeN]

@Highway61 is it all the way blank? Is there any devices showing at all?

[BrookeN]

@Highway61 can you check to see if you are now able to see those devices?

[Highway61]

One just showed up called "xx," and its geofencing works, so assuming it is my iPhone. Can you change its name to "iPhone" so I that know what it is. "XX" is a strange label for a device. Thank you.

[Gabepicard]

@BrookeN 

I am having the same geofencing issue.  I have deleted and reinstalled the app numerous times... tried over and over to log out and log in and I still see "No Device" when I try to add automation Arrive/in/out.  

My wife and I have our location set to always and the geo-fencing set to on in our iPhone settings.  

Please help??

Thank you.

[BrookeN]

@Gabepicard you should now be able to see the devices.

[brad_lewis]

Hey All, I contacted Aldi support via phone the escalated the case and after about 2-3 weeks they were able to fix my issue. My geofence and devices I’m able to see again and works. Was able to do this without deleting my account or devices.

i did have log out and update app.

give it a try

[Highway61]

Any news?

[BrookeN]

@Highway61 to edit the name in UX4, user can go to Privacy Center->Account->Available Geofence Devices->Edit

[Highway61]

Done that a dozen times, never changes the name in Automation. See screenshots. Day 9 of no results from this issue.

 

[R1BennettX]

Use the Web interface instead (my.arlo.com). I've gotten better results there for some things like this.

[Highway61]

R1BennettX, thank you for fixing my problem... I wish I could give you a medal!

[rmartin128]

I am having the same issues here.  I deleted my geofencing devices from the online site because they would not delete in the iphone app.  Now I can't get them added back in.  I am now unable to set up any automations.  Any help would be appreciated.  Seems deleting them from online acct is where the problem is.

[BrookeN]

@rmartin128 your devices should be unhidden now. How long ago did you delete the devices?

[rmartin128]

I deleted them yesterday or the day before. Thank you!

[BrookeN]

Can you send me a screenshot of where it was you deleted them from?

[rmartin128]

Hey BrookN,

   I had deleted the devices online with my laptop.  But when I went to add them back in on the phone I couldn’t.  I believe you fixed it.  It allowed me to set up automations again and I was unable to do that before.

Thank you again,

Becky

[BrookeN]

No problem, however can you send me a screenshot from the laptop showing the spot they were deleted from?

[rmartin128]

 

[BrookeN]

Did you delete all the devices in the privacy center?

[rmartin128]

Yes I did online, on my laptop because they wouldn't delete on my phone in the app.  This is what it looked like online after I deleted them.