Watching a recording & it jumps to another time (Android)

[Le22]

Time and date stamps are back but the jumping of replay to another time is continuing.

[ShayneS]

The Android 3.6.5 update is still under a slow roll out phase. Please keep an eye out for your update as it's released in waves. 

Thank you 

[ShayneS]

Thanks for the update @MikeInMelbourne

This issue should be resolved in the next Arlo app update v 3.6.5

This update is in a slow roll our phase, so not all users will have access tp the update right away. Although If you are on iOS, you can force the update by removing > Re-Installing the Arlo app. 

[ShayneS]

I have verified this issue has been identified and should be resolved in the next app update for Android. I will provide another update as soon as I hear more. 

Thanks 

[Le22]

Accurate description of what some (probably many) are experiencing.

[ShayneS]

I received some updates. The app update should be released next week sometime. I’ll continue to provide new information as Soon as possible.

Thanks for your patience 

[Lilac]

Arlo Support just told me an Arlo App update is to be released for both Android & IOS on May 18.
Hurray!

[Wrath007]

When I try to review video clips from previous days, it jumps back to the current day while I’m scrolling through the video clips. Anyone know why?

[Le22]

Interesting enough, my videos are playing well, buffering has ceased, and the hopping isn't happening. Today all seems to work as it should. Thought I would give you this feedback.

[MikeInMelbourne]

My Arlo app on Android updated this morning and so far, so good. Although, as Le22 mentioned, the jumping problem seemed less noticeable for me in the last few days as well, before the update. Cross fingers we get a few more years of stability now.

[ShayneS]

Thanks for the update @MikeInMelbourne

This issue should be resolved in the next Arlo app update v 3.6.5

This update is in a slow roll our phase, so not all users will have access tp the update right away. Although If you are on iOS, you can force the update by removing > Re-Installing the Arlo app. 

[24RobM]

Still happening here... still useless 😡

[Lilac]

Still no update for me yet. I'm waiting for the Google Play Store to update the App - I'm stil on the faulty Arlo version 3.6.4 from Apr 26.

[ShayneS]

@24RobM

Which version of the Arlo app are you using? 

[24RobM]

I'm still stuck on the 3.6.4_28451 version. Yes, I understand a new version is rolling out. It doesn't help that I haven't been able to use my cameras or subscription that i pay for for almost a month. I have a business in a high crime area and rely on my cameras daily. Again, if I weren't paying for this I'd try to be a little bit more understanding. There's no update available for those of us using Android. Add that to the fact that the voice communication on Android is less than horrible on a good day and it's making me seriously consider taking my business elsewhere.

[StephenB]

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@24RobM wrote:
I'm still stuck on the 3.6.4_28451 version. 

---

Not certain if this works on google play, but you might try searching for the app, and then seeing if you get an option to update it.

You could also try removing the app and reinstalling it.

[Lilac]

I have uninstalled Arlo App and reinstalled and still have version 3.6.4. My Play Store shows all apps are updated. Don't understand why this Arlo update isn't getting into the Play Store.

[24RobM]

@Lilac
Agreed... this is bs... already looking into other systems

[Lilac]

@ShayneS
Do you know if Arlo Support is investigating the Arlo App not being updated in the Google Play Store?

[Lilac]

I just contacted Arlo Support & they said "Android App 3.6.5 release has been paused and this is being fixed at the moment". If I hear anything more, I will post it.

[24RobM]

Where's this update??? Nothing new for Android and the app is still useless.....

[ShayneS]

The Android 3.6.5 update is still under a slow roll out phase. Please keep an eye out for your update as it's released in waves. 

Thank you 

[24RobM]

@ShayneS
Is Arlo planning on refunding all of us who pay for services and haven't been able to use them in over a month? I haven't been able to get an answer from them...

[Le22]

A few days ago the buffering problem began again. The date problem had continued but since I was able to watch recordings easily it was something I could live with until the update. Well the update hasn't come available for me and this is really frustrating because having to wait for about 2 minutes to watch a recording is not the best for security.

[Lilac]

That seems strange that you don't have the update yet. I'm on version 3.6.8.

[Le22]

I have it. It's begun to act up the past few days.

[Le22]

I guess I hoped another update was being released.368 is giving issues.

[Lilac]

The missing timestamp and video hopping issues were corrected. They are not happening in 3.6.8. As for the buffering, I have had a couple instances of that and have had to power cycle my base station and cameras the last couple days. Also, clear the storage cache for Arlo and power cycle my internet.

[Le22]

Thanks for the information. Since this did occur prior to the other problems I was concerned about it. I'm going to see how it goes. Thanks again!