Watching a recording & it jumps to another time (Android)
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Time and date stamps are back but the jumping of replay to another time is continuing.
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Arlo Mobile App
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Troubleshooting
Best answers
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The Android 3.6.5 update is still under a slow roll out phase. Please keep an eye out for your update as it's released in waves.
Thank you
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Thanks for the update @MikeInMelbourne
This issue should be resolved in the next Arlo app update v 3.6.5
This update is in a slow roll our phase, so not all users will have access tp the update right away. Although If you are on iOS, you can force the update by removing > Re-Installing the Arlo app.
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I have verified this issue has been identified and should be resolved in the next app update for Android. I will provide another update as soon as I hear more.
Thanks
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@psalms
Please be aware of scammers, Arlo does not charge any tech/support fees. I have sent you a PM as well regarding the issue you reported.
Thanks
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@Le22
Did you have a log you can send in as well? I didn't see it attached.
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It is exactly how mikeym71 described, and I also suspect the two issues are related.
When it jumps, I go back to the thumbnails list and see there is new footage there.
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This video jumping issue is currently being investigating. We will provide an update as soon as we have more information to share with the community.
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It should not update automatically when a video is being watched or when the list is being browsed.
If the latest list is shown when the app is opened, and after that it only updates manually (by swiping), that would be enough.
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The jump issue is happening to me too. i even tried deleting all my videos of previous days. it does not fix it, it just jumps to another random video on the same day. really annoying!
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Can you provide your paying customers when this will be resolved. You may have competitors who consumers investigate based on these public records of poor performance.
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Unfortunately no change.
Only time I can play my recordings without the super annoying playback problem is late at night. I'm hoping another App update will fix this.
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"Soon"? It's been 15 days without the ability to play recordings in the App. To me, the logical solution would be to restore the App back to a previous version where playback worked (prior to Apr 18 update that removed timestamp & created this playback problem). I think most people are now beyond the point of being patient.
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This is still happening and extremely annoying. The bug results in adding a lot of wasted time moving back and forth trying to restore your previous position, a lot of wasted time.
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Today I asked about the problem again & they said it doesn't exist. They think App version 3.6.4 solved the problem. They didn't believe I had the latest version installed & I had to send a screenshot. MODERATORS please help with this problem & please let Arlo Support know this problem was not resolved with version 3.6.4.
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I think this is an issue since they want cheap labor in India. I too find this circus of a aervice they call support very disappointing too. ring cameras have support service in America and I am begging process of switching over to them and returning my Arlos today. I recommend going with Ring as they are an American located business.
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