Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Problem with recording playback and scrolling through videos

Reply
Discussion stats
  • 65 Replies
  • 807 Views
  • 23 Likes
  • 12 In Conversation
Best answers
  • ShayneS
    Arlo Moderator
    Arlo Moderator

    Thanks for the update @MikeInMelbourne

     

    This issue should be resolved in the next Arlo app update v 3.6.5

     

    This update is in a slow roll our phase, so not all users will have access tp the update right away. Although If you are on iOS, you can force the update by removing > Re-Installing the Arlo app. 

  • ShayneS
    Arlo Moderator
    Arlo Moderator

    I have verified this issue has been identified and should be resolved in the next app update for Android. I will provide another update as soon as I hear more. 

     

    Thanks 

Le22
Star
Star
Accurate description of what some (probably many) are experiencing.
ShayneS
Arlo Moderator
Arlo Moderator

I received some updates. The app update should be released next week sometime. I’ll continue to provide new information as Soon as possible.

 

Thanks for your patience 

Lilac
Apprentice
Apprentice
Arlo Support just told me an Arlo App update is to be released for both Android & IOS on May 18.
Hurray!
Wrath007
Aspirant
Aspirant
When I try to review video clips from previous days, it jumps back to the current day while I’m scrolling through the video clips. Anyone know why?
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Le22
Star
Star
Interesting enough, my videos are playing well, buffering has ceased, and the hopping isn't happening. Today all seems to work as it should. Thought I would give you this feedback.
MikeInMelbourne
Star
Star
My Arlo app on Android updated this morning and so far, so good. Although, as Le22 mentioned, the jumping problem seemed less noticeable for me in the last few days as well, before the update. Cross fingers we get a few more years of stability now.
ShayneS
Arlo Moderator
Arlo Moderator

Thanks for the update @MikeInMelbourne

 

This issue should be resolved in the next Arlo app update v 3.6.5

 

This update is in a slow roll our phase, so not all users will have access tp the update right away. Although If you are on iOS, you can force the update by removing > Re-Installing the Arlo app. 

24RobM
Tutor
Tutor
Still happening here... still useless 😡
Lilac
Apprentice
Apprentice
Still no update for me yet. I'm waiting for the Google Play Store to update the App - I'm stil on the faulty Arlo version 3.6.4 from Apr 26.
ShayneS
Arlo Moderator
Arlo Moderator

@24RobM

 

Which version of the Arlo app are you using? 

24RobM
Tutor
Tutor
I'm still stuck on the 3.6.4_28451 version. Yes, I understand a new version is rolling out. It doesn't help that I haven't been able to use my cameras or subscription that i pay for for almost a month. I have a business in a high crime area and rely on my cameras daily. Again, if I weren't paying for this I'd try to be a little bit more understanding. There's no update available for those of us using Android. Add that to the fact that the voice communication on Android is less than horrible on a good day and it's making me seriously consider taking my business elsewhere.
StephenB
Guru Guru
Guru

@24RobM wrote:
I'm still stuck on the 3.6.4_28451 version. 

Not certain if this works on google play, but you might try searching for the app, and then seeing if you get an option to update it.

 

You could also try removing the app and reinstalling it.

 

 

Lilac
Apprentice
Apprentice
I have uninstalled Arlo App and reinstalled and still have version 3.6.4. My Play Store shows all apps are updated. Don't understand why this Arlo update isn't getting into the Play Store.
24RobM
Tutor
Tutor
@Lilac
Agreed... this is bs... already looking into other systems
Lilac
Apprentice
Apprentice
@ShayneS
Do you know if Arlo Support is investigating the Arlo App not being updated in the Google Play Store?
Lilac
Apprentice
Apprentice
I just contacted Arlo Support & they said "Android App 3.6.5 release has been paused and this is being fixed at the moment". If I hear anything more, I will post it.