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Aspirant

Re: I have recordings but can only access the last one made? What the hell?

I have been experiencing the same problem.

Message 101 of 245
Aspirant

Re: I have recordings but can only access the last one made? What the hell?

Delete and reinstall didn't solve the problem

Message 102 of 245
Initiate

Arlo Pro - "my library" from my phone

Have had this system for over a year along with the phone app. About 5 days ago when viewing my library from my IPhone, it only allows me to view the most recent video regardless of which time stamp I chose.  My husbands IPhone works just fine as well as the internet.

 

I have deleted the app from my phone, restarted the phone, downloaded the app and still nothing.

 

I have an IPhone 6S and my husband has an 8. But like I said, it annomoly just started

 

Any suggestions?

 

FLANG

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 103 of 245
Initiate

My Arlo pro only shows the most current video no matter which video I click on

 
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 104 of 245
Apprentice

Re: My Arlo pro only shows the most current video no matter which video I click on

this problem has been posted on this board a few times.

it is do to the bad app update on friday 2.7.1

 

you need to call support takes about 15 minutes and open a case#

they wont fix it unless we all open a case

they will tell you delete the app and reinstall it. that does not work !

 besure to get a case#

1-408-638-3750 usa

Message 105 of 245
Apprentice

Re: Arlo Pro - "my library" from my phone

this problem has been posted on this board a few times.

it is do to the bad app update on friday 2.7.1

 

you need to call support takes about 15 minutes and open a case#

they wont fix it unless we all open a case

they will tell you delete the app and reinstall it. that does not work !

 besure to get a case#

1-408-638-3750 usa

Message 106 of 245
Aspirant

Re: Only Last Video Recorded Will Play Back In Library

Any response from Arlo on how to fix?
Message 107 of 245

Re: Only Last Video Recorded Will Play Back In Library

Nope. The support staff told me to unplug the base unit, delete and redownload the app... yada yada.

Things work as expected on the website, so it has to be THE APP.

support people won’t admit that. It’s a broken line of code - actually the code writer probably copy / pasted a line of text and didn’t go back and fix it.

Grade F for beta checking the app before release.

Do I have to try to fix it myself Arlo?
Message 108 of 245
Aspirant

Re: My Arlo pro only shows the most current video no matter which video I click on

Can't believe a company like this would not test a single video playback.
Message 109 of 245
Guide

Re: Arlo Library plays only most recent clip iPhone

Same issue. 


Called tech support and reported the problem (iPhone 6s, iOS 12.1, Arlo App v.2.7.1). I received the same response the OP reported, i.e., it is a known issue and will be resolved in next Arlo app update.  The support guy said it appears lots of calls on the issue, so that should help speed up the resolution.

Message 110 of 245
Apprentice

Re: Arlo Library plays only most recent clip iPhone

I believe this is isolated to the
6s.
Message 111 of 245
Aspirant

Re: Arlo Library plays only most recent clip iPhone

No. It has affected my iPhone as well. I have an 8.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 112 of 245
Guide

Re: Arlo Library plays only most recent clip iPhone

You would immediately know that it is not isoleted to 6s if you took a little time to read other comments in this thread. People have reported the same issue happended to their devices other than 6s. In my case, as I reported, it happened to my iPod touch 6, but not to my iPhone and iPad.

Message 113 of 245
Apprentice

Re: Arlo Library plays only most recent clip iPhone

Thanks
Message 114 of 245
Initiate

Re: Arlo Pro - "my library" from my phone

Similar thing started happening to me the past few days on my iphone 5.  If i select a random video from the library, that video will keep replaying no matter which other one i select.  Ususally if I wait a few hours or till the next day, i can select and watch another video, then that same video will keep replaying! Works normal on my desktop and my other family members' phones who have androids.  I uninstalled and redownloaded the app on my phone, restarted my phone and nothing helps.  called support and said they are working on it.  they gave me a case number.

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 115 of 245
Aspirant

Library Only Plays The Latest Video

No matter which video I select, it only plays back most recent one, this has only happened recently.

 

Model: VMC3030 | Arlo Wire-Free Camera
Message 116 of 245
Master

Library Only Plays The Latest Video

Is this both in the app and web client? If the app, which platform? iOS or Android?

Message 117 of 245
Guide

Re: I have recordings but can only access the last one made? What the hell?

If I understand the problem correctly it’s a bug and Arlo are looking to fix it. So I don’t think re syncing or any other action will help at this stage . Mine is still playing up hopefully we will all be updated soon.
Message 118 of 245
Guide

Re: Arlo Library plays only most recent clip iPhone

I don’t think it can be isolated to the 6s as I have the same problem on my iPhone , which is not a 6s.
Message 119 of 245
Apprentice

Library Only Plays The Latest Video

IF THIS IS IOS

this problem has been posted on this board a few times.

it is do to the bad app update last friday 2.7.1

 

you need to call support takes about 15 minutes and open a case#

they wont fix it unless we all open a case

they will tell you delete the app and reinstall it. that does not work !

 besure to get a case#

1-408-638-3750 usa

Message 120 of 245
Guide

Re: Video library issues only plays latest selected video on iOS

I opened a case with arlo.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 121 of 245
Guide

Re: Arlo App Update - All Videos Play Recent Recording

Yes I am accessing the videos through the library. Not sure where else I could access them besides there.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 122 of 245
Guide

Re: Arlo App Update - All Videos Play Recent Recording

Because mine is not listed: VMB4000R3
Model: VMB3000 | Arlo Base Station
Message 123 of 245
Aspirant

Re: Video library issues only plays latest selected video on iOS

wts  - same exact problem here with app on iOS. Seems like it started around the time of the latest update from Arlo. Has Arlo provided a fix yet??

Message 124 of 245
Aspirant

Library won’t show previous clips

Can not review previous clips on App, only most recent clip showed, why? It’s been two days now!
Message 125 of 245