Arlo Pro - "my library" from my phone

[dB20]

Arlo app only plays latest selected video no matter what video I select from my library. For example, if I select a video from earlier in the day, it plays the latest one. It was working fine until I updated to latest version of the app. iPhone app ver 2.7.1.

[DougOC]

I have been experiencing the same problem.

[DougOC]

Delete and reinstall didn't solve the problem

[flang1000]

Have had this system for over a year along with the phone app. About 5 days ago when viewing my library from my IPhone, it only allows me to view the most recent video regardless of which time stamp I chose.  My husbands IPhone works just fine as well as the internet.

I have deleted the app from my phone, restarted the phone, downloaded the app and still nothing.

I have an IPhone 6S and my husband has an 8. But like I said, it annomoly just started

Any suggestions?

FLANG

[meizydavid]

this problem has been posted on this board a few times.

it is do to the bad app update on friday 2.7.1

you need to call support takes about 15 minutes and open a case#

they wont fix it unless we all open a case

they will tell you delete the app and reinstall it. that does not work !

 besure to get a case#

1-408-638-3750 usa

[meizydavid]

this problem has been posted on this board a few times.

it is do to the bad app update on friday 2.7.1

you need to call support takes about 15 minutes and open a case#

they wont fix it unless we all open a case

they will tell you delete the app and reinstall it. that does not work !

 besure to get a case#

1-408-638-3750 usa

[Dlnbeau]

Any response from Arlo on how to fix?

[ChazThePhoenix]

Nope. The support staff told me to unplug the base unit, delete and redownload the app... yada yada.

Things work as expected on the website, so it has to be THE APP.

support people won’t admit that. It’s a broken line of code - actually the code writer probably copy / pasted a line of text and didn’t go back and fix it.

Grade F for beta checking the app before release.

Do I have to try to fix it myself Arlo?

[Maxad]

Can't believe a company like this would not test a single video playback.

[Dnelson]

Same issue. 

Called tech support and reported the problem (iPhone 6s, iOS 12.1, Arlo App v.2.7.1). I received the same response the OP reported, i.e., it is a known issue and will be resolved in next Arlo app update.  The support guy said it appears lots of calls on the issue, so that should help speed up the resolution.

[meizydavid]

I believe this is isolated to the
6s.

[adajet]

No. It has affected my iPhone as well. I have an 8.

[ojix]

You would immediately know that it is not isoleted to 6s if you took a little time to read other comments in this thread. People have reported the same issue happended to their devices other than 6s. In my case, as I reported, it happened to my iPod touch 6, but not to my iPhone and iPad.

[meizydavid]

Thanks

[sivilee]

Similar thing started happening to me the past few days on my iphone 5.  If i select a random video from the library, that video will keep replaying no matter which other one i select.  Ususally if I wait a few hours or till the next day, i can select and watch another video, then that same video will keep replaying! Works normal on my desktop and my other family members' phones who have androids.  I uninstalled and redownloaded the app on my phone, restarted my phone and nothing helps.  called support and said they are working on it.  they gave me a case number.

[SteT]

No matter which video I select, it only plays back most recent one, this has only happened recently.

[steve_t]

Is this both in the app and web client? If the app, which platform? iOS or Android?

[Boscastle]

If I understand the problem correctly it’s a bug and Arlo are looking to fix it. So I don’t think re syncing or any other action will help at this stage . Mine is still playing up hopefully we will all be updated soon.

[Boscastle]

I don’t think it can be isolated to the 6s as I have the same problem on my iPhone , which is not a 6s.

[meizydavid]

IF THIS IS IOS

this problem has been posted on this board a few times.

it is do to the bad app update last friday 2.7.1

you need to call support takes about 15 minutes and open a case#

they wont fix it unless we all open a case

they will tell you delete the app and reinstall it. that does not work !

 besure to get a case#

1-408-638-3750 usa

[jennifH]

I opened a case with arlo.

[jennifH]

Yes I am accessing the videos through the library. Not sure where else I could access them besides there.

[jennifH]

Because mine is not listed: VMB4000R3

[smith1914]

wts  - same exact problem here with app on iOS. Seems like it started around the time of the latest update from Arlo. Has Arlo provided a fix yet??

[JesK]

Can not review previous clips on App, only most recent clip showed, why? It’s been two days now!