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Re: My cloud storage is only 6 days when I used to have 7 days?

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WinnieWinnie Aspirant
Aspirant

Why do I only have 6 days of rolling storage when I used to have 7?

Model: VMC4030 | Arlo Pro Wire-Free Camera
ksss11 Luminary
Luminary

We went down to 6 days too. 

Can anyone answer why?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
JessicaP Arlo Moderator
Arlo Moderator

Hey WinnieWinnie and ksss11,

 

Do you have a screenshot that shows your storage went down from seven days to six?

ksss11 Luminary
Luminary

I posted that and then in the same session that I was on, I went to library and it is back to 7 days after a week at 6 days. So HMMMM.....

Model: VMB4000 | Arlo Pro/Pro2 Base Station
ksss11 Luminary
Luminary

I have 6 days again. Don't know how to do screenshot.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
WinnieWinnie Aspirant
Aspirant
Only 6 days have green dots showing recordings. I hope you can view the screenshot
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JessicaP Arlo Moderator
Arlo Moderator

Have you tried rebooting your Base Station to see if that helps? Are you only seeing six days worth of recording on the web client on your computer too?

migman_2001 Luminary
Luminary

I have noticed the same issue.  5 days with green dot plus the current day, 6 total.

Rebooted the base with no effect.   

Issue is on iOS devices.  All apps and firmware up to date.  

WinnieWinnie Aspirant
Aspirant
THis is really strange... I didn’t get a chance to try any of your suggestions yet but I have 7 days again. 🤷🏻‍♀️ Keeping an eye to see if it’ll revert back to 6.
JessicaP Arlo Moderator
Arlo Moderator

Hi migman_2001,

 

Are you seeing this problem through the web client on your computer? Try testing by using the default "Armed" mode for each day (not for the full day) to see if you have 7 days worth of recording.

WinnieWinnie Aspirant
Aspirant
I am back down to 6 days of cloud storage. Just this morning, I had 7. I have the same problem when logging in thru the web
JessicaP Arlo Moderator
Arlo Moderator

If you're still having problems with only showing 6 days of recording, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.