My cloud storage is only 6 days when I used to have 7 days?

[WinnieWinnie]

Why do I only have 6 days of rolling storage when I used to have 7?

[ksss11]

We went down to 6 days too. 

Can anyone answer why?

[JessicaP]

Hey WinnieWinnie and ksss11,

Do you have a screenshot that shows your storage went down from seven days to six?

[ksss11]

I posted that and then in the same session that I was on, I went to library and it is back to 7 days after a week at 6 days. So HMMMM.....

[ksss11]

I have 6 days again. Don't know how to do screenshot.

[WinnieWinnie]

Only 6 days have green dots showing recordings. I hope you can view the screenshot

[JessicaP]

Have you tried rebooting your Base Station to see if that helps? Are you only seeing six days worth of recording on the web client on your computer too?

[migman_2001]

I have noticed the same issue.  5 days with green dot plus the current day, 6 total.

Rebooted the base with no effect.   

Issue is on iOS devices.  All apps and firmware up to date.  

[WinnieWinnie]

THis is really strange... I didn’t get a chance to try any of your suggestions yet but I have 7 days again. 🤷🏻‍♀️ Keeping an eye to see if it’ll revert back to 6.

[JessicaP]

Hi migman_2001,

Are you seeing this problem through the web client on your computer? Try testing by using the default "Armed" mode for each day (not for the full day) to see if you have 7 days worth of recording.

[WinnieWinnie]

I am back down to 6 days of cloud storage. Just this morning, I had 7. I have the same problem when logging in thru the web

[JessicaP]

If you're still having problems with only showing 6 days of recording, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.