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Aspirant

My cloud storage is only 6 days when I used to have 7 days?

Why do I only have 6 days of rolling storage when I used to have 7?

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 12
Apprentice

Re: My cloud storage is only 6 days when I used to have 7 days?

We went down to 6 days too. 

Can anyone answer why?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 2 of 12
Arlo Moderator

Re: My cloud storage is only 6 days when I used to have 7 days?

Hey WinnieWinnie and ksss11,

 

Do you have a screenshot that shows your storage went down from seven days to six?

Message 3 of 12
Apprentice

Re: My cloud storage is only 6 days when I used to have 7 days?

I posted that and then in the same session that I was on, I went to library and it is back to 7 days after a week at 6 days. So HMMMM.....

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 4 of 12
Apprentice

Re: My cloud storage is only 6 days when I used to have 7 days?

I have 6 days again. Don't know how to do screenshot.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 5 of 12
Aspirant

Re: My cloud storage is only 6 days when I used to have 7 days?

Only 6 days have green dots showing recordings. I hope you can view the screenshot
Message 6 of 12
Arlo Moderator

Re: My cloud storage is only 6 days when I used to have 7 days?

Have you tried rebooting your Base Station to see if that helps? Are you only seeing six days worth of recording on the web client on your computer too?

Message 7 of 12
Luminary

Re: My cloud storage is only 6 days when I used to have 7 days?

I have noticed the same issue.  5 days with green dot plus the current day, 6 total.

Rebooted the base with no effect.   

Issue is on iOS devices.  All apps and firmware up to date.  

Message 8 of 12
Aspirant

Re: My cloud storage is only 6 days when I used to have 7 days?

THis is really strange... I didn’t get a chance to try any of your suggestions yet but I have 7 days again. 🤷🏻‍♀️ Keeping an eye to see if it’ll revert back to 6.
Message 9 of 12
Arlo Moderator

Re: My cloud storage is only 6 days when I used to have 7 days?

Hi migman_2001,

 

Are you seeing this problem through the web client on your computer? Try testing by using the default "Armed" mode for each day (not for the full day) to see if you have 7 days worth of recording.

Message 10 of 12
Aspirant

Re: My cloud storage is only 6 days when I used to have 7 days?

I am back down to 6 days of cloud storage. Just this morning, I had 7. I have the same problem when logging in thru the web
Message 11 of 12
Arlo Moderator

Re: My cloud storage is only 6 days when I used to have 7 days?

If you're still having problems with only showing 6 days of recording, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

Message 12 of 12