Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Apprentice

Re: Useless Update

What’s more infuriating is the fact that it’s stupidly clear that no one at netgear tested the app before release.

The fact that there’s whole threads where people are saying the people detection doesn’t work just proves Netgear/Arlo doesn’t care what it’s customers think.
Message 426 of 535
Tutor

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

Although it’s inexcusable for the lack of Netgears communication, an acceptable solution has been provided. Sign up for apple’s beta testing program (super easy) and install the latest public beta. It works.
Message 427 of 535
Guide

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

Good pickup. I will give it a try. I had a suspicion the issue might lie with the iPhone rather than Arlo, but would have been very simple and smart for netgear to let us know where they thought the problem was, rather than deafening silence. I think they have made a big mistake. Will they learn from it? Probably not.
Message 428 of 535
Tutor

Live fee freeze on iPhone X

When I go to "Live Feed" my entire iPhone X freezes up.  Unexceptable - please help!

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 429 of 535
Tutor

Re: Arlo app is causing my iPhone XS Max to crash

Same here!!

Message 430 of 535
Aspirant

Arlo Pro app issues

I have an Arlo Pro. Base says it's VMB4000 model, and we've had it for quite awhile.

My wife has started having issues with the app used to access the camera, and give the notifications

It's started randomly crashing and saying 'Arlo has stopped.'

Phone is a Samsung Galaxy S9 Plus, which shes had and used with no issues since June, and there's been no updates or anything installed anytime recently. We've tried clearing the cache, clearing all the data the app had stored, and then reinstalling it. No idea what the issue is, I have the same phone and have had no issues. Can't seem to find anything online with the same issue, if anyone could help me out I'd be grateful. Thanks.

Message 431 of 535
Tutor

Re: Arlo app is causing my iPhone XS Max to crash

BOTH -- crashes on wifi & cellular

Message 432 of 535
Aspirant

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

Every time I try to view live feed on cameras. It crashes my phone and I’m unable to leave the app and will have to force shut down my phone, I have the iPhone XS Max. It has been this way for over a week. HELP!!!
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 433 of 535
Tutor

Re: iPhone XSMax

I am having the same problem 

Message 434 of 535
Tutor

Re: Cameras video frozen but have sound

I am having the same issues

Message 435 of 535
Aspirant

Re: Live fee freeze on iPhone X

I’m having the same problem with my iPhone X plus today. Freezes my entire phone and I have to crash my phone. With the holiday season here, I have a lot of packages getting delivered and I can’t monitor what’s coming or if something gets taken. Very frustrating
Message 436 of 535
Guide

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

Arlo crashes my iPhone Xs Max so bad, I can't even reboot the phone.  I literally have to wait for 2-3 minutes for the phone to just snap out of it, and reboot the springboard on its own.  An absolute mess!

Message 437 of 535
Aspirant

Re: Live fee freeze on iPhone X

Try rebooting your IPhone X and this will usually fix the problem. This should do the trick...!
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 438 of 535
Highlighted
Aspirant

Re: Arlo Pro app issues

I called support as I am having the same issue. They simply said the developers are working on it and that it is a "known issue".. but no estimate or projection of time for a fix. Arlo is going downhill very fast.

Message 439 of 535
Community Manager

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

The Arlo Development team is currently investigating this topic. I will provide an update as soon as I know more.

 

JamesC

Message 440 of 535
Aspirant

Re: Latest iOS app updates - broken.

my xs max locks as well when tyring to go live.... NETGEAR/ARLO   PLEASE FIX THIS

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 441 of 535
Initiate

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

iPhone XS Max - same thing. Utterly useless. This needs to be fixed imediatly. 

Model: VMB3000 | Arlo Base Station
Message 442 of 535
Aspirant

Re: Live fee freeze on iPhone X

Likewise, new iPhone X plus Arlo now freezes in live feed mode and I have to reset my phone each time, extremely frustrating and makes Arlo pretty useless on this phone!!!
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 443 of 535
Initiate

App Crash

When will the APP finally be fixed? Keeps crashing and freezing iPhone XS Max. Spent a lot of money cameras ....... not good enough! Pease feedback ASAP (and don’t suggest switching off Wi-Fi, I still get the same issue)
Message 444 of 535
Aspirant

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2


@Battman wrote:
an acceptable solution has been provided. Sign up for apple’s beta testing program (super easy) and install the latest public beta. It works.

 

Are you stating that iOS 12.1.1 beta fixes the Arlo problem or that there is a beta of Arlo 2.6.3 or patch update of 2.6.2 equivalent available? 


 

Message 445 of 535
Guide

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

Thanks for the suggestion, but it's not a viable solution for most.  We shouldn't have to enroll in the Apple Beta program and upgrade our iPhones to a beta version of iOS in order for Arlo's iOS app to work correctly.

Message 446 of 535
Tutor

Re: Cameras video frozen but have sound

I contacted Arlo - talked to a tech.  They are having an ongoing problem and hope to have it solved by next week

Message 447 of 535
Aspirant

Arlo App is frozen!

I just downloaded the app today and it worked during the set up of the first two cameras and now it’s frozen! What gives?
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 448 of 535
Aspirant

Re: App Freezing when Live Streaming

Sam issue here, I have deleated the  app and restarted and still freezes

I have the Iphone Xs

Message 449 of 535
Guide

Re: Live view freezes iPhone XS Max on Arlo app 2.6.2

My suggestion and work around is that just. Nobody is forcing anyone to enroll in beta. The process takes a few minutes plus a update to your phone which takes a handful of minutes. If your security system is important like mine than I rather have a work around than no camera. I don’t disagree it’s ridiculous to have to do that but it’s a option that works. The beta is also a public beta meaning it’s fairly solid and ps it also fixes some other issues with iOS so it’s not a terrible thing to be enrolled in. You will always have the latest apple updates before most which address many issues like bugs and performance. I hear Netgear engineers are working on a software update but it might be another week.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 450 of 535