Pro 4, "Your device is fully charged" notifications have started alerting, and no way

[SDRob01]

Started getting these "#### is Fully Charged" notifications today on Galaxy S23 phone (Android 14).  Never used to get them before.  There is no way to turn battery notifications off, since they are included in the same generic "Notifications" category, so unless you turn off ALL motion and other important notifications, phone is now nagging with notifications about battery being fully charged.

My Arlo cameras are permanently connected to power sources so I'm not concerned about battery status.

Arlo support confirmed there's no way to turn off just battery charging/charged notifications.  😕

Has anyone else noticed this recently (June 2024)? 

Running latest version of app 4.14.6  on Android 14, Galaxy S23 Ultra One running UI 6.1

[adillpickle]

I constantly receive notifications telling me that the battery is full on my cameras.  This just started happening recently.  How do I turn it off?  I do not wish to receive this type of notification.

[ShayneS]

Hi @adillpickle 

How often do you receive these notifications? Can you recall when this frequency first started?

Thanks

[adillpickle]

I receive them at least 10 times an hour.  Way too often.  I have four different cameras on my residence and one camera's battery may drain slightly (like 1% to 99%) and then charge again.  That's when I receive a fully battery notification.  Just wanting to turn that type of notification off.

[ShayneS]

Hi @adillpickle 

Is this occurring with Android or iOS &  Which version?

Do the notifications appear on any other handheld devices as well? 

[adillpickle]

It's only happening on my Apple iOS mobile device

[ShayneS]

@adillpickle 

I have a few questions. Can you pm me with the serial number of the affected devices?

Are these power adapters connected to an outlet that has a switch on it?

[adillpickle]

I sent you the serial numbers via PM.

These units are not connected to a power adapter.  They are are solar powered.

[ShayneS]

Thank you, I added the info and I will provide an update when I receive more information. 

[Prufrock]

Two of my Arlo cams are now sending notifications that they are fully charged.  These cams are connected to solar chargers, and thus the notifications are unnecessary--and disruptive.  Arlo support should update the firmware to fix this issue.

[BrookeN]

Thank you for bringing this to our attention. I have reached out to our development team, I will update the community as soon as possible, 

[MEEFlorida]

This just started happening for me as well. Please notify with remedy. 

[BrookeN]

I will update as soon as possible. thank you for letting us know. 

[SteveCK]

I'd love to hear the answer to this too.

Mine just started doing this.  I have two Arlo Essential cameras, both on a solar charger, but only one is sending me these notifications.  I use an Android device.

[Jimmysnakes]

Thank you for relaying the message, these new notifications are annoying and how I found this thread. It needs a fix asap

[Prufrock]

I have opened a Support Case with Arlo and have tried the technician's suggestions to remedy the problem: uninstall and re-install the Arlo app, log in from a different device, remove and re-add a camera.  The first two made no difference, and I am monitoring the specific camera that I removed and re-added.

Meanwhile, however, I believe I may have through trial-and-error arrived at a "fix" for the unwanted "fully charged" notifications that began several days ago:

Open "Settings" for an individual camera (Click on the gear symbol at the bottom right of the camera panel on the          "Devices" page).

Scroll down and click on "Camera LED."

Switch off "Battery Fully Charged Indicator."

I tested this theory on two of my Arlo Essential Spotlight, the first with the LED setting on and second with it off.  After fully charging, the first camera sent a notification, but the second did not.  Furthermore, after switching the LED setting off, none of my solar-panel-charging cameras has sent a notification.

It may be premature to offer this as a solution without further monitoring, but I wanted to get it out to the community in case others may want to try it.

Of course, stopping the notifications doesn't explain why they began in the first place, and some users may depend on the LED fully charged indicator, but these are things that the capable Arlo Support folks can tackle down the road.  

If the notifications begin again with the LED switch off, I'll let you know.

[Prufrock]

Well, that "fix" didn't just very long.  One of my solar-panel-connected cameras just sent a notification even though LED charge light is switch off.  I cannot explain why another camera didn't send a notification when it reached 100% charge.

Back to the drawing board.

[SDRob01]

I have noticed it varies by camera too. A few don't notify about battery at all, while some do, despite all being on same FW. I don't think it's a camera thing. 

The cameras have always reported battery status to the app, that's how it knows what icon to show. The app has recently just decided to start sending a notification when the charge is full.

Ideally, there would be a simple toggle in the app settings to disable battery status notifications, or add a new Android "notification category" for Battery Status that you could choose to turn on or off. Some people who rely on manually recharging batteries may need to know when battery is low or charged, whereas others with permanent power sources likely don't want those notifications. Android already has a perfect solution for that (notification categories), the app devs just need to make use of it. 

[TheDudeMan]

I am also suddenly having this issue on the one camera I updated the firmware on. That camera is connected to a solar panel to recharge, and with the sun coming up very early in the morning, I am now getting awoken ridiculously early thinking that someone is breaking in. Please immediately roll back this new notification until the developers implement a way to toggle this notification on and off, and to use a notification class that doesn't share the same as camera movement so it respects the OS do not disturb window.

[Edinburgh_lad1]

If these notifications have started all of a sudden, it's likely to be a software-related issue (firmware).

Arlo won't roll the firmware back. You have to wait for a new release.

So, just to be clear: firmware and other software-related releases are not tested at all or adequately enough before they're released.

One spends a pretty penny on Arlo products and, it appears, then takes part unaware in software testing for them.

[adillpickle]

Thank you for the reply on this possible "fix".  I have had that indicator switch off through the entire duration of receiving these notifications.  I still receive them.  It's a bug related to Arlo's firmware.  Hopefully a real fix is completed quickly.  These notifications are completely unnecessary and annoying.

[LongDang]

I have the same problem. The notifications are really annoying.

 

[Prufrock]

Try removing the camera and then re-adding it, which may trigger a firmware update.  This has worked for me.  I have three cameras with solar chargers.  I removed and re-added two a couple of weeks ago, and the “fully charged” notifications have stopped for those two, but they have continued for the third. I plan to remove and re-add the third camera tomorrow.

Hope this fix works for you.

[SDRob01]

I checked and all cameras are on latest FW. Really rather not have to remove and re-add devices. It's a hassle, have to re-setup all the rules, activity zones.. 

I really suspect it's something in the app. The app determines how notifications are displayed on the phone, not the camera. 

Was never a problem until a recent app update. Still waiting on someone from Arlo to offer any help. Not sure if they read these posts. 

I do also have an open ticket. 

[BrookeN]

I apologize for the delay in my response. The development team is currently looking into this behavior. I will update the community as soon as possible.