Backup on hub Arlo pro3 the videos did show

[Mac110]

The videos use to show up when the backup is selected now it does not but when i eject the backup and attach it to the Mac the videos are there was there a change to the software not to display the contents of the backup. 

[JamesC]

Mac110,

Consider reinstalling the Arlo mobile app. Do you still experience the same behavior?

JamesC

[JamesC]

Mac110,

Consider reinstalling the Arlo mobile app. Do you still experience the same behavior?

JamesC

[Mac110]

Thanks for the help they now appear. 

[Mac110]

I reinstalled the software and I thought it worked it showed up with extra bytes on the backup but still did not display the icons of videos. 

[StephenB]

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@Mac110 wrote:

 but still did not display the icons of videos. 

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If you mean the thumbnails, then those aren't available with direct access to local storage.

[Mac110]

They appear on local but not on backup but when the backup is ejected and attached to my Mac they appear and I can see the videos

[StephenB]

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@Mac110 wrote:

They appear on local but not on backup

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Not sure what you mean by this.

You will get thumbnails for the cloud recordings, but not for the local (backup) recordings.

[Mac110]

When I first attached the drive in back of the hub the icons appeared when I changed from the cloud to the device. I clicked on the icon and would see the video. Now when I change from the cloud to the device there is no icons but when I eject the drive and attach it to my my Mac I see the icons and videos. 

[StephenB]

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@Mac110 wrote:

When I first attached the drive in back of the hub the icons appeared when I changed from the cloud to the device. I clicked on the icon and would see the video. Now when I change from the cloud to the device there is no icons but when I eject the drive and attach it to my my Mac I see the icons and videos. 

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Got it - the videos aren't appearing in the app, but are being saved.

Are you connected to your home wifi when this happens?

[Mac110]

I am linked directly to the router

[StephenB]

Did you try restarting the base?

[Mac110]

I just restarted the base I got the same results 

[Mac110]

On the backup drive the Arlo program does not show videos but when attach to my iMac they do show up. So the problem is still there.