Arlo|Smart Home Security|Wireless HD Security Cameras

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Mac110
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The videos use to show up when the backup is selected now it does not but when i eject the backup and attach it to the Mac the videos are there was there a change to the software not to display the contents of the backup. 

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  • JamesC
    Community Manager
    Community Manager

    Mac110,

     

    Consider reinstalling the Arlo mobile app. Do you still experience the same behavior?

     

    JamesC

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JamesC
Community Manager
Community Manager

Mac110,

 

Consider reinstalling the Arlo mobile app. Do you still experience the same behavior?

 

JamesC

Mac110
Aspirant
Aspirant

Thanks for the help they now appear. 

Mac110
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Aspirant

I reinstalled the software and I thought it worked it showed up with extra bytes on the backup but still did not display the icons of videos. 

StephenB
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Guru

@Mac110 wrote:

 but still did not display the icons of videos. 


If you mean the thumbnails, then those aren't available with direct access to local storage.

Mac110
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Aspirant

They appear on local but not on backup but when the backup is ejected and attached to my Mac they appear and I can see the videos

StephenB
Guru Guru
Guru

@Mac110 wrote:

They appear on local but not on backup


Not sure what you mean by this.

 

You will get thumbnails for the cloud recordings, but not for the local (backup) recordings.

Mac110
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When I first attached the drive in back of the hub the icons appeared when I changed from the cloud to the device. I clicked on the icon and would see the video. Now when I change from the cloud to the device there is no icons but when I eject the drive and attach it to my my Mac I see the icons and videos. 

StephenB
Guru Guru
Guru

@Mac110 wrote:

When I first attached the drive in back of the hub the icons appeared when I changed from the cloud to the device. I clicked on the icon and would see the video. Now when I change from the cloud to the device there is no icons but when I eject the drive and attach it to my my Mac I see the icons and videos. 


Got it - the videos aren't appearing in the app, but are being saved.

 

Are you connected to your home wifi when this happens?

Mac110
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I am linked directly to the router

StephenB
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Guru

Did you try restarting the base?

Mac110
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Aspirant

I just restarted the base I got the same results 

Mac110
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Aspirant

On the backup drive the Arlo program does not show videos but when attach to my iMac they do show up. So the problem is still there. 

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