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The videos use to show up when the backup is selected now it does not but when i eject the backup and attach it to the Mac the videos are there was there a change to the software not to display the contents of the backup.
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Mac110,
Consider reinstalling the Arlo mobile app. Do you still experience the same behavior?
JamesC
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Thanks for the help they now appear.
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I reinstalled the software and I thought it worked it showed up with extra bytes on the backup but still did not display the icons of videos.
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@Mac110 wrote:
but still did not display the icons of videos.
If you mean the thumbnails, then those aren't available with direct access to local storage.
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They appear on local but not on backup but when the backup is ejected and attached to my Mac they appear and I can see the videos
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@Mac110 wrote:
They appear on local but not on backup
Not sure what you mean by this.
You will get thumbnails for the cloud recordings, but not for the local (backup) recordings.
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When I first attached the drive in back of the hub the icons appeared when I changed from the cloud to the device. I clicked on the icon and would see the video. Now when I change from the cloud to the device there is no icons but when I eject the drive and attach it to my my Mac I see the icons and videos.
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@Mac110 wrote:
When I first attached the drive in back of the hub the icons appeared when I changed from the cloud to the device. I clicked on the icon and would see the video. Now when I change from the cloud to the device there is no icons but when I eject the drive and attach it to my my Mac I see the icons and videos.
Got it - the videos aren't appearing in the app, but are being saved.
Are you connected to your home wifi when this happens?
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I am linked directly to the router
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Did you try restarting the base?
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I just restarted the base I got the same results
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On the backup drive the Arlo program does not show videos but when attach to my iMac they do show up. So the problem is still there.
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