Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Arlo Moderator

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame

Our development team is still investigating this issue. We will make sure to update the community once we have more information to share. We appreciate your patience and understanding once again.

Message 101 of 117

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame

Adding Insult to Injury?  I just logged in to Arlo - I have over $800 worth of their cameras and am paying them $100 a year for the access plan.  I couldn't log in without Agreeing to their new terms of service!  Did I have a choice?  Would they refund the part of the $100 unused?  What about the hardware?

 

It's normal for many software vendors to do this type of "live or die" update to their terms, but in this case we are talking about a hardware vendor.  Without access to their software I can't use the hardware so this type of demand of acceptance is inapprorpriate and wrong in this case.  Did any of you read the new policies and follow the links?  I didn't - it would have taken a lot of time from my work and I'm not a lawyer or a privacy advocate.  I doubt any of you did either.  The terms may be benign  - maybe - but I don't know.

 

If I will  be forced to accept software terms or lose the use of $800 worth of equipment I will definitely be looking for another product.  There are others, they just don't have the wide market penetration that Arlo has.

 

Of course the website issues that we've been talking about still aren't fixed.

 

Your thoughts?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 102 of 117
Mentor

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame


@David123456 wrote:

Adding Insult to Injury?  I just logged in to Arlo - I have over $800 worth of their cameras and am paying them $100 a year for the access plan.  I couldn't log in without Agreeing to their new terms of service!  Did I have a choice?  Would they refund the part of the $100 unused?  What about the hardware?

 

It's normal for many software vendors to do this type of "live or die" update to their terms, but in this case we are talking about a hardware vendor.  Without access to their software I can't use the hardware so this type of demand of acceptance is inapprorpriate and wrong in this case.  Did any of you read the new policies and follow the links?  I didn't - it would have taken a lot of time from my work and I'm not a lawyer or a privacy advocate.  I doubt any of you did either.  The terms may be benign  - maybe - but I don't know.

 

If I will  be forced to accept software terms or lose the use of $800 worth of equipment I will definitely be looking for another product.  There are others, they just don't have the wide market penetration that Arlo has.

 

Of course the website issues that we've been talking about still aren't fixed.

 

Your thoughts?


Any system that requires authentication and use of a cloud server presents a risk that the company will cease support for your devices or go out of business.  If you want independence, you have to choose a systen that records locally or to some number of third party sites, so you have options.  If the system is tethered, you are committed and they are not.

Message 103 of 117
Guide

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame

I'm sorry, but exactle HOW have you been "UPDATING" the community on this issue? I have been stunned by the silence of any sort of response or have I and hundreds of other people missed these updates. I see you have now fixed the issue after several weeks. This has been a very poor example of good public relations to people who have bought your product.  

Message 104 of 117
Aspirant

Arlo full screen on pc

When viewing my cameras on https://arlo.netgear.com/#/cameras on my pc, I get the option to go full screen but when i open it, the camera fills the top half of the screen and is zoomed in. How do i get it to be truely full screen?

 

Screenshot (3).png.

 

 

Model: VMS3330|Arlo Smart Home
Message 105 of 117
Guru

Re: Arlo full screen on pc

during live view, go tothe mag glass and try to UNzoom the picture

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Morse is faster than texting!
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Message 106 of 117
Aspirant

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame

Mine is working again. It looks like they fixed it. 

Message 107 of 117
Aspirant

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame

I'm thankful on this Thanksgiving Day for the fixes! The fullscreen view and the Mode editing buttons are working again.

 

Here's hoping for improved regression testing before further changes are made in the future.

Message 108 of 117

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame

Yes, the expanding screen is fixed, as well as the ability to edit and create modes.  At the same time there was an info box aobut a new feature to identify packages.  However, it seems that rather than just fix our problem 2 or 3 weeks ago that they waited until there was an update that they wanted to push out to the community - the new package recognition feature.  It makes me feel that fixing our problem was not important to them but was part of the larger package of promoting a new feature.  The half-screen was a problem - not being able to edit and create new modes was a serious problem.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 109 of 117
Aspirant

Re: Arlo full screen on pc

Thanks TomMac but that didnt work, the zoom was at zero, its funny how the picture does not fill the entire pc screen only the top half with the bottom being white

Message 110 of 117
Tutor

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame

For those who have had the half screen problem go away, did you have to do anything?  Since the comments began showing up about it being fixed, I have restarted the base unit, but still have the half screen problem.

Model: VMB3000 | Arlo Base Station
Message 111 of 117
Apprentice

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame

Either clear your cache in Safari, or you can try to force a refresh. You can try this first. In the safari address bar, Hold down the Option Key and right-click the page reload button. Select "Reload Page from Origin". See if that helps you. It had nothing to do with the base unit, but poor CSS coding of the website. 

Message 112 of 117
Tutor

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame


@ShaneLee wrote:

Either clear your cache in Safari, or you can try to force a refresh. You can try this first. In the safari address bar, Hold down the Option Key and right-click the page reload button. Select "Reload Page from Origin". See if that helps you. It had nothing to do with the base unit, but poor CSS coding of the website. 

 

The hold down optionkey, and right click page reload route worked for me.  

 

 

Thank you!


 

Message 113 of 117
1JC Aspirant
Aspirant

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame

As do I, still have the 1/2 screen in live mode on MacBook Pro.
Message 114 of 117
Tutor

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame


@1JC wrote:
As do I, still have the 1/2 screen in live mode on MacBook Pro


Have youtried Shane's recommendation at comment 109 yet?.

 

 

It did clear it up for me. 

Message 115 of 117
Highlighted
Guide

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame

mine works now, hopefully it sticks, thanks

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 116 of 117
Apprentice

Re: Expanding live view on Mac desktop/laptop only displays on bottom half of frame

The stupidity is astounding... They actually took the time to set a version parameter to their favicon, but couldn't be bothered to do it to the CSS so people wouldn't have this problem. 

 

You notice on the favicon link, they addded "?=2.6.1"

<link rel="icon" type="image/x-icon" href="favicon.ico?v=2.6.1" sizes="16x16">

 

They could have done a simple ?v=2 to the css link and the browser would have updated the CSS in your cache, but I guess it wasn't worth typing the extra 4 characters.

 

<link rel="stylesheet" type="text/css" href="2.6.1/css/index.min.css">

 

 

This is all it would have taken:

<link rel="stylesheet" type="text/css" href="2.6.1/css/index.min.css?v=2">

 

 

Message 117 of 117