Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR

The Arlo Community

Learn, explore, ask questions, and connect with our community of customers and experts.

Top Contributors
Caught on Arlo Video Contest
Share Video

Share Your Video!
Caught something cool on Arlo? Share it with the Arlo Community.

Post a video
Reply
Aspirant

Re: Arlo Base Station VMB4000 doesn't download or install firmware update

Haven’t tried the factory reset yet. That’s a last resort. Will wait to see if the supposed 3AM-5AM autoupdate fixes it.
Message 76 of 160
Aspirant

Re: Arlo showing offline

Base station firmware 1.125.8.0_19174
Arlo pro 2
base station is offline
3 green lights
Spectrum Internet
ios11
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 77 of 160
Aspirant

VMB 3000 + 4 cameras

My system is telling me my base station is offline. It has been fine for a month since purchase. I have carried out the trouble shooting procedures, power light is on Internet light is green and flickers occasionally but the cameras refuse to re sync. I have put a camera directly in front of base station and it does all it should to sync but the sync light on the base station goes to Amber every time. It seems as if the base station has developed a fault. 

Message 78 of 160
Aspirant

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

Arlo not working with my iPhone. It says base us offline. Android works and computer.
Model: VMB3000 | Arlo Base Station
Message 79 of 160
Aspirant

Arlo Pro offline almost all day today. Is there an issue?

Is Arlo having network issue today (14 May 2018). The base unit and Camera has been offline for most of the day today. I have restarted the base station several time. There is no issue with internet. 

 

Are other experience the same issue. I am in the San Francisco Bay Are. 

 

Thanks. 

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 80 of 160

Arlo Pro, All Cameras Offline

Our base station has been offline for 2 days now. Any word on a fix? 

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 81 of 160
Star

Re: Arlo Pro offline almost all day today. Is there an issue?

Arlo is actually admitting fault this time (a first that I can remember):

https://community.netgear.com/t5/Arlo-Stories/Arlo-Base-Station-Appearing-Offline/m-p/1569578
Message 82 of 160
Aspirant

Re: Arlo showing offline

Arlo Pro 2 working now 11:40 pm pst
Message 83 of 160
Community Manager

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

Good evening Arlo Community,

 

Thank you one and all for providing valuable details about your environment while experiencing base station offline issues. We have just deployed another fix that we are hopeful has now resolved this issue. We would greatly appreciate your continued feedback to validate if the update has brought your base station back online for all platforms (web, iOS, and Android).

 

Please feel free to @ChristineT and/or @DawnM if you continue to experience Base Station offline errors so we can investigate this issue further. 

 

Please note: We are still working on isolating and fixing a few other issues mentioned over the course of today and hope to deploy additional fixes as soon as possible. 

 

I look forward to hearing your results. 

 

Best Regards,

ChristineT


____
Please click KUDOS or REPLY if you found this helpful.
Message 84 of 160
Initiate

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

I confirm the Base and the Cameras are back online, the only light problem was the wrong timezone in Settings. Thank you for the help and solution!

Message 85 of 160

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

after firmware update system not working

bad firmware, WHAT IS THE FIX ?

cameras have not recorded anything since update

and are not visible, says base station offline.

 

becoming common to have issues.

Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 86 of 160

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

THIS ISSUE IS NOT FIXED, AND THEIR QUALITY DEPARTMENT SHOULD NOT RELEASE 

BAD FIRMWARE AS AN UPDATE

Message 87 of 160
Tutor

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

Whatever the fix was, it has apparently worked. I got up this morning and the system was up and running!

Thanks!
Message 88 of 160

Base station offline

My arlo base station has gone dark. It was working yesterday, and all of the sudden it just stopped. No cameras were moved, nor the base station or the internet router. Now it just says ‘base station offline’. I’ve checked the power connection and the eithernet cables and no problems there. I rebooted the base station and my internet router 100 times, and that doesn’t help. I’ve read some posts to try and solve this, but I am not quite tech savvy enough to follow.

Can any one help or point me in the right direction? Thanks
Model: VMB3000 | Arlo Base Station
Message 89 of 160
Aspirant

Re: Base station offline

my base station also went dark...i've tried everything that everyone suggested..nothing..i dont know what else to do!!!

Model: VMB3000 | Arlo Base Station
Message 90 of 160
Tutor

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

Mines still offline
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 91 of 160
Guide

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

I'm also back to normal function after a few complete power recycles. The only other issue of note was the need to correct the wrong timezone in settings.

Message 92 of 160
Aspirant

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

After I upgraded firmware on the cameras I powered off each camera. I then rebooted/restarted the base station. After the base station was fully up, I then restarted each camera. It did take about 10-15 minutes before I could actually reach each camera to turn them on. 

Model: VMB3000 | Arlo Base Station,VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
Message 93 of 160
Tutor

Re: Arlo Pro base not visible via web or App after latest FW update 14/05/2018

I’ve tried everything and still nothing .

6 months of absolute delight and perfect use then 1 update and all turns to the proverbial !!!!
Model: VMC4030| Arlo Pro Wire-Free Camera
Message 94 of 160
Guru

Re: VMB 3000 + 4 cameras

Is the Camera LED on the base a solid amber? If so, that means the base needs to be claimed. Try using the Add Device button on the Devices tab to claim the base again.

 

If all fails, punt. Remove all devices from Settings, My Devices and start fresh. Use the Add Device button to claim the base and then sync the cameras. Note any settings and modes/rules to speed the rebuild process.

Message 95 of 160
Guru

Re: Base station offline

What are the LEDs on the base showing? SHould be 3 green ones.

Message 96 of 160
Guru

Re: Arlo Pro

We need more details. What are the LEDs on the base showing? Have you tried both the app and a computer browser? Have you restarted both your router and your base?

Message 97 of 160
Guru

Re: Arlo Pro - Your arlo device appears offline

What app are you using? Have you tried a computer browser?

Message 98 of 160
Guru

Re: All cameras and base offline

What app are you using? Have you tried a computer browser?

Message 99 of 160
Aspirant

Re: Base station offline

I only got 2 Green LED. The 2 left ones... Power Internet. Camer LED connection is off, but my base station is offline not the cameras.

Model: VMB3000 | Arlo Base Station
Message 100 of 160