Arlo Pro - Your arlo device appears offline

[PaBa]

Hi,

I was asked for the Base firmware update today. Since that the Apps and web say the Base is offline. I have tried to switch it off and on, check the cables and Internet connection. Everything is fine, the base has three solid green lines and seems to work perfectly. Still - according the apps it is offline. Any help or suggestions, please?

[rolaxx]

Haven’t tried the factory reset yet. That’s a last resort. Will wait to see if the supposed 3AM-5AM autoupdate fixes it.

[Tfrost]

Base station firmware 1.125.8.0_19174
Arlo pro 2
base station is offline
3 green lights
Spectrum Internet
ios11

[Philmot]

My system is telling me my base station is offline. It has been fine for a month since purchase. I have carried out the trouble shooting procedures, power light is on Internet light is green and flickers occasionally but the cameras refuse to re sync. I have put a camera directly in front of base station and it does all it should to sync but the sync light on the base station goes to Amber every time. It seems as if the base station has developed a fault. 

[Mytwirlygirly]

Arlo not working with my iPhone. It says base us offline. Android works and computer.

[dubeyjee]

Is Arlo having network issue today (14 May 2018). The base unit and Camera has been offline for most of the day today. I have restarted the base station several time. There is no issue with internet. 

Are other experience the same issue. I am in the San Francisco Bay Are. 

Thanks. 

[Shaun9999999]

Our base station has been offline for 2 days now. Any word on a fix? 

[jayoma]

Arlo is actually admitting fault this time (a first that I can remember):

https://community.netgear.com/t5/Arlo-Stories/Arlo-Base-Station-Appearing-Offline/m-p/1569578

[Tfrost]

Arlo Pro 2 working now 11:40 pm pst

[ChristineT · Accepted solution]

Good evening Arlo Community,

Thank you one and all for providing valuable details about your environment while experiencing base station offline issues. We have just deployed another fix that we are hopeful has now resolved this issue. We would greatly appreciate your continued feedback to validate if the update has brought your base station back online for all platforms (web, iOS, and Android).

Please feel free to @ChristineT and/or @DawnM if you continue to experience Base Station offline errors so we can investigate this issue further. 

Please note: We are still working on isolating and fixing a few other issues mentioned over the course of today and hope to deploy additional fixes as soon as possible. 

I look forward to hearing your results. 

Best Regards,

ChristineT

[PaBa]

I confirm the Base and the Cameras are back online, the only light problem was the wrong timezone in Settings. Thank you for the help and solution!

[meizydavid]

after firmware update system not working

bad firmware, WHAT IS THE FIX ?

cameras have not recorded anything since update

and are not visible, says base station offline.

becoming common to have issues.

[meizydavid]

THIS ISSUE IS NOT FIXED, AND THEIR QUALITY DEPARTMENT SHOULD NOT RELEASE 

BAD FIRMWARE AS AN UPDATE

[Wiley58]

Whatever the fix was, it has apparently worked. I got up this morning and the system was up and running!

Thanks!

[Fanofcards25]

My arlo base station has gone dark. It was working yesterday, and all of the sudden it just stopped. No cameras were moved, nor the base station or the internet router. Now it just says ‘base station offline’. I’ve checked the power connection and the eithernet cables and no problems there. I rebooted the base station and my internet router 100 times, and that doesn’t help. I’ve read some posts to try and solve this, but I am not quite tech savvy enough to follow.

Can any one help or point me in the right direction? Thanks

[mohamedb]

my base station also went dark...i've tried everything that everyone suggested..nothing..i dont know what else to do!!!

[Ifanj72]

Mines still offline

[Zoso7]

I'm also back to normal function after a few complete power recycles. The only other issue of note was the need to correct the wrong timezone in settings.

[jtkmvaz]

After I upgraded firmware on the cameras I powered off each camera. I then rebooted/restarted the base station. After the base station was fully up, I then restarted each camera. It did take about 10-15 minutes before I could actually reach each camera to turn them on. 

[Ifanj72]

I’ve tried everything and still nothing .

6 months of absolute delight and perfect use then 1 update and all turns to the proverbial !!!!

[jguerdat]

Is the Camera LED on the base a solid amber? If so, that means the base needs to be claimed. Try using the Add Device button on the Devices tab to claim the base again.

If all fails, punt. Remove all devices from Settings, My Devices and start fresh. Use the Add Device button to claim the base and then sync the cameras. Note any settings and modes/rules to speed the rebuild process.

[jguerdat]

What are the LEDs on the base showing? SHould be 3 green ones.

[jguerdat]

We need more details. What are the LEDs on the base showing? Have you tried both the app and a computer browser? Have you restarted both your router and your base?

[jguerdat]

What app are you using? Have you tried a computer browser?

[jguerdat]

What app are you using? Have you tried a computer browser?

[mohamedb]

I only got 2 Green LED. The 2 left ones... Power Internet. Camer LED connection is off, but my base station is offline not the cameras.